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Troubleshooting
Troubleshooting
The projector does not turn on.
Cause
Remedy
There is no power from the power
cable.
Plug the power cord into the AC inlet on the projector, and
plug the power cord into the power outlet. If the power outlet
has a switch, make sure that it is switched on.
Attempting to turn the projector on
again during the cooling process.
Wait until the cooling down process has completed.
No picture.
Cause
Remedy
The video source is not turned on or
connected correctly.
Turn the video source on and check that the signal cable is
connected correctly.
The projector is not correctly
connected to the input signal device.
Check the connection.
The input signal has not been correctly
selected.
Select the correct input signal with the SOURCE key on the
projector or remote control.
Blurred image.
Cause
Remedy
The projection lens is not correctly focused. Adjust the focus of the lens using the focus ring.
The projector and the screen are not
aligned properly.
Adjust the projection angle and direction as well as the height
of the unit if necessary.
The lens cover is still closed.
Open the lens cover.
Remote control does not work.
Cause
Remedy
The battery is out of power.
Replace the battery with new one.
There is an obstacle between the
remote control and the projector.
Remove the obstacle.
You are too far away from the projector.
Stand within 7 meters (23 feet) of the projector.
The password is incorrect.
Cause
Remedy
You do not remember the password.
1.
Press and hold
AUTO
on the projector or remote control for 3
seconds. The projector will display a coded number on the screen.
2. Write down the number and turn off your projector.
3. Seek help from the local BenQ service center to decode the number.
You may be required to provide proof of purchase documentation to
verify that you are an authorized user of the projector.