FAQ and Troubleshooting
32
exposing to high voltage and current for a long time during charging, the
battery has been equipped with a protection circuit that will charge the
battery at low current in the final phase.
How come my notebook is not fully charged even after a full night
charge?
Make sure that the Joybook is receiving power. Is the cord plugged in
correctly? When the battery is installed in the computer and it is properly
plugged in to an AC outlet, check to see if the battery level icon is showing
a charge sign. If this does not fix the problem, the battery, the power
source in the notebook, or the AC power cord may be defective. Consult
your BenQ dealer for help and maintenance.
What should I do if the battery gets hot in my Joybook?
Take the battery out and let it cool down. If the problem persists once it is
inserted back into the Joybook, the battery could be defective and it may
need to be replaced.
Joybook will not start up, even though the power button was pressed.
Check the power indicator.
•
If it is not lit up, Joybook is not being supplied by power-either from an
external power source via the AC adapter or from the battery. Make sure
that the AC adapter is correctly inserted into the power jack of Joybook
and a working electrical socket, and allow the battery to begin charging.
•
If the power indicator is lit up in blue, the Joybook is being supplied
normally with power, meaning that the problem lies elsewhere.
•
If you have added any hardware (memory for example), check if
it has been installed correctly.
•
It is possible that certain operating system files are damaged or
missing. If so, you may need to first back up all your data and
then use the restore CD that came with the Joybook to return
the its software to original state. Please note however that doing
so will cause all of your personal data on the hard disk drive to
be lost!
Connection
My modem does not connect at 56K speed?
Several factors can affect connection speed, such as line noise, number of
people connecting/connected to your ISP, and the age and condition of
the telephone lines. A 56K modem does not guarantee all connections at
56K; rather it offers the ability to connect at up to 56K speed.
Can't connect to the Internet with the built-in network interface on
Joybook?
Check if the network has a fixed IP address. Contact your network
administrator for further solutions.
When connecting to a local network with Joybook, the connection is
unstable.
The instructions below will guide you through the troubleshooting
process.
1. Right-click My Computer and select Properties, Hardware, Device
Manager.
2. Double click Network adapters. When the name of the network
adapter of Joybook appears, double-click on it.
3. The Properties window will pop up. Click the Advanced tab, and then
click the Link speed & duplex item on the left.
4. Select the appropriate mode according to the settings of your LAN
service from the Value drop-down menu on the right, and then click
OK.
•
If the situation persists, use the <Fn> + <F12> function key
combination or slide the wireless device switch to shut down wireless
network function, to reduce interference of different network
connection modes.
I have problem setting up wireless network.
Please follow the instructions below to resolve the problem:
•
Have you enabled the wireless LAN function of the Joybook? Remember
to use the <Fn> + <F12> function key combination or slide the wireless
device switch to enable it.
JB S73.book Page 32 Tuesday, March 14, 2006 5:00 PM
