background image

FAQ and Troubleshooting

31

FAQ and Troubleshooting

The following are descriptions of situations that you may encounter 

during use of the Joybook, along with basic troubleshooting steps. If you 

are not able to resolve the issue, immediately contact a BenQ service 

center for assistance.

General

What is Joybook? What are the differences between Joybooks and 

traditional notebooks?

BenQ call it Joybook, because BenQ has combined entertainment and 

stylish design with traditional notebook's functions. For example, 

enhanced 3D processing power for gaming and movie viewing. With 

Joybook, you will be able to enjoy the most exciting audio and visual 

experience ever! 

What is a Wireless LAN (WLAN)?

A WLAN is a type of Local Area Network (LAN) that uses high frequency 

radio waves rather than wires to communicate and transmit data among 

nodes. It is a flexible data communication system implemented as an 

extension to, or as an alternative for, a wired LAN within a building or 

campus.

What is IEEE 802.11a/b/g?

IEEE 802.11a/b/g is a technical specification issued by the Institute of 

Electrical and Electronic Engineers (IEEE) that defines the operation of 5 

GHz/54Mbps, 2.4 GHz, 11 Mbps/54Mbps, Direct Sequence Spread 

Spectrum Wireless Local Area Networks (WLANs).

Battery and Power

How long should I charge the battery for the first time?

The length of the charging time may depend. When the amber light of the 

battery indicator goes off, it means that the charging is completed.

My computer won't start up with the battery inserted?

• 

Make sure the battery is properly inserted. 

• 

Make sure that the battery is fully charged. If this does not work, consult 

your BenQ dealer.

What should be the run time of a battery?

Run time will vary on individual Joybooks, based on the application 

programs being used (i.e. high graphics, games), the number of times 

data is saved or retrieved from the hard drive and/or optical drive, the 

memory of notebook, and chemistry and capacity of the battery. A 

“realistic” average run-time for a battery is 2.5~3.5 hours. Again run time 

will vary on applications being used and individual notebooks.

What should I do with the battery if I will not use my Joybook for a 

longtime?

Recharge the battery or discharge it to about 40% full, and then store it in 

a dry place at about 15

°

C

 to 25

°

C

. Extremely high or low temperature 

will shorten the life of battery.

When charging the battery, the power indicator on Joybook suggests that 

the battery is fully charged. When I check it from the Power Manager in 

Windows, the battery level is only about 95%-99%. Why?

It is the result of the battery protection design of Joybook. When the 

power indicator on Joybook is off, it means that the battery has reached a 

saturated voltage: 95%-99%. At this moment, the voltage difference 

detected by Joybook is very small, so it will reduce the charging current to 

prevent overcharging the battery with excess current or voltage, which 

will damage the battery. Moreover, in order to protect the battery from 

JB S73.book  Page 31  Tuesday, March 14, 2006  5:00 PM

Summary of Contents for Joybook S73 series

Page 1: ...Welcome Joybook S73 Series User Manual JB S73 book Page i Tuesday March 14 2006 5 00 PM...

Page 2: ...Explorer and Outlook Express are trademarks of Microsoft Corporation Others are copyrights of their respective companies or organizations This product incorporates copyright protection technology tha...

Page 3: ...24 Security Menu 24 Boot Menu 24 Exit Menu 24 Connecting to External Display Devices 25 Connecting to a DVI D or VGA Display Device 25 Before connecting your Joybook to a projector 26 S Video Output 2...

Page 4: ...Table of Contents iv Memo JB S73 book Page iv Tuesday March 14 2006 5 00 PM...

Page 5: ...play Devices Information about how to connect your Joybook to external display devices Chapter 7 Installing Additional Memory Information about how to add the memory Chapter 8 FAQ And Troubleshooting...

Page 6: ...ship your Joybook for service Getting Your Joybook Ready for Use 1 Installing the battery pack Turn your Joybook upside down and put it on a soft clean cloth With the label side of the battery pack fa...

Page 7: ...ur Joybook Gently lift up the latchless lid that allows you to open the case easily 4 Performing initial setup Press the power button to start up your Joybook and then follow the onscreen instructions...

Page 8: ...port of your Joybook Connect an external display device such as a monitor to the DVI D port of your Joybook Connect a telephone line to the modem port of your Joybook and dial up to the Internet Acce...

Page 9: ...ybook Connect an earphone or microphone to the earphone or microphone jack to output or record sounds Use the optical drive to access data on various kinds of discs or enjoy DVD VCD movies Insert a Me...

Page 10: ...4 FireWire Port Connect USB peripherals to the USB port of your Joybook Connect a DVB T type TV antenna to enjoy the digital TV feature Output video images on your Joybook to a TV or AV device by conn...

Page 11: ...light goes off 5 Keyboard 6 Remote control reception window Receives the signal from the remote control supplied with your Joybook The remote control reception window does not support infrared functio...

Page 12: ...ternal modem To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord 7 LAN Ethernet Port RJ 45 connector Allows Joybook to connect to a 10 100 1000Mbps Ethernet network Do...

Page 13: ...DVD RAM optional discs Discs can be inserted ejected by pressing the small ejection button on the drive If you wish to open the disc tray of the drive when your Joybook power is off or it can t be ope...

Page 14: ...ave DVI D In ports such as monitors and projectors that have DVI D In ports Bottom View 1 Hard Disk Drive Compartment Accommodates the hard disk drive of Joybook 2 Battery Retainer A Secures the batte...

Page 15: ...ttery is charging it lights up in amber When the charging is complete the blue and amber light both go off Flashing blue indicates that the battery is running low Flashing amber indicates that the bat...

Page 16: ...Printers and Other Hardware and Mouse The touchpad is a pressure sensitive device that requires proper care to avoid damage Do not rest heavy objects on the touchpad or its buttons Do not scratch the...

Page 17: ...isplay switches between internal external display TV output Fn F9 Increases volume Fn F4 Decreases screen brightness Fn F10 Switches among the 3 basic power profiles of QPower For more information abo...

Page 18: ...bar active R Activates the Run dialogue box E Opens the My Computer window for browsing disks and files Num Lk Activates or deactivates the numeric keypad integrated in the keyboard M Minimizes all w...

Page 19: ...Joybook It can be inserted into the PCI Express Card slot for easy accommodation and access The remote control reception of the Joybook is turned off by default in order to save power To use the remo...

Page 20: ...Stop Rewind video Open a picture picture folder Return to the contents screen Stop slideshow Next picture Previous picture Increase volume Decrease volume Jump to previous chapter Jump to next chapte...

Page 21: ...work service area and you have already obtained the user name and password for accessing such network from the service provider 2 Slide the Wireless Connection Switch on the Joybook to the ON position...

Page 22: ...on To access Internet you may have to undergo another authorization process and enter username and password For details please consult your ISP If you are not to use the WLAN Card in your Joybook dia...

Page 23: ...to the ON position 2 Press the Fn F12 hotkey combination several times until Bluetooth is ON 3 Turn on the power of your Bluetooth device and activate its Bluetooth function For details about how to...

Page 24: ...n is required a dialogue appears where you need to enter your passkey PIN code for the Bluetooth device The Bluetooth PIN code is a set of code for pairing and identifying Bluetooth devices The code e...

Page 25: ...r user name and password and then click Finish The example shown above is specifically for connecting to a mobile phone To connect to other Bluetooth devices refer to the on line Help for details JB S...

Page 26: ...select Wireless File Transfer 2 Click Add to select the files on your Joybook to be sent to the Bluetooth device 3 In Transfer enabled device area place a check next to the desired Bluetooth device an...

Page 27: ...select in your operating system might override similar settings in BIOS Setup To run BIOS Setup press the F2 key when the BenQ logo appears on the screen during system startup The logo shows up on the...

Page 28: ...t Supervisor Password and Set User Password are both set you can enter either one of them during the password prompt To have full privileges in BIOS Setup enter Set Supervisor Password Boot Menu The B...

Page 29: ...witch between Joybook s own screen and the external display device or use simultaneous display If you want to connect your Joybook to a DVI D or VGA display device and experience the multimedia featur...

Page 30: ...ook to fit the default screen resolution of the video projector by following the steps described below 1 Right click on Windows Desktop and then select Properties in the menu that appears 2 In the win...

Page 31: ...rn on Joybook right click on Windows Desktop and select Graphic options Output TV in the menu that appears Or you can use the Fn F3 hotkey combination to switch to the TV The S Video Out jack on your...

Page 32: ...or the upgrade or memory replacement For details about the limit of maximum memory refer to the Product Specifications Label on the product carton Please follow the steps below to consult the FAQ info...

Page 33: ...s the memory cover 5 Open the Cover 6 Align the memory module with the slot and then insert it When inserting pay attention to the direction of the memory module 7 Gently push the free edge downwards...

Page 34: ...r to secure it with the screw 9 Install the battery and then slide the battery retainers to the original locked position Connect the AC adapter When you start Joybook it will automatically test and co...

Page 35: ...goes off it means that the charging is completed My computer won t start up with the battery inserted Make sure the battery is properly inserted Make sure that the battery is fully charged If this do...

Page 36: ...back up all your data and then use the restore CD that came with the Joybook to return the its software to original state Please note however that doing so will cause all of your personal data on the...

Page 37: ...t being used Use software program that are absolutely necessary Try running virus scans and other tools when away from the desk Closing software program that are not necessary helps window perform mor...

Page 38: ...then Hardware 3 Click Device Manager 4 Double click the Universal Serial Bus Controllers branch to expand it 5 Right click USB Root Hub and then click Properties 6 Click Power Management 7 Deselect A...

Page 39: ...connecting an earphone to Joybook The instructions below will guide you through the troubleshooting process Connect the earphone to other devices such as a radio to see if you can still hear that nois...

Page 40: ...rmal signal output from the VGA output In general if you have connected devices to both S Video and VGA output on the Joybook the S Video output will be selected in first priority How can I judge if m...

Page 41: ...es of extreme heat Do not incinerate Exposure of battery to extreme heat may result in an explosion 8 Do not use AC adapters other than the one provided with the Joybook 9 Do not place the battery wit...

Page 42: ...AQ Contains answers to frequently asked questions about Joybook as well as additional tips Contact Center Here you can directly contact BenQ Customer Service for answers and advice to your questions Y...

Page 43: ...own If it becomes damaged please contact an authorized BenQ distributor or service center 12 Make sure that the modem port is used only with a regular analog phone line Do not connect a digital phone...

Page 44: ...ling of electrical and electronic equipment For more information about recycling of this equipment please contact your city office the shop where you purchased the equipment or your household waste di...

Reviews: