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Audio or video failures
• Make sure whether you have switched the input signal of display to the corresponding HDMI
port that Smart Stick connected to. You may press “
Input
”, “
Video Source
”, or similar
buttons on the remote controller of display to switch to HDMI input.
• Make sure whether you have turned on the power of Smart Stick.
• Make sure whether the volumes of Smart Stick and display have been turned all the way down
or muted. If connected to an amplifier, please make sure whether the amplifier turned on and
the volume is set correctly.
• Make sure whether the display has been connected with power supply. If there is a switch on
the power plug, is the switch turned on?
• Make sure whether Smart Stick is properly connected with power cord. To get Smart Stick to
work, the power supply has to match with the standard of 5V 2A.
• Make sure whether Smart Stick does not start up regularly. Please disconnect the power
supply and reconnect.
App failures
Please make sure apps are adapted for Smart Stick. For example, camera and wired network
required apps are not adapted to Smart Stick. If the app is not applicable, please select
Settings
>
Advanced
>
More Settings
>
Apps
>
Downloaded
to clear data, force stop, and
relaunch this app.