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Frequently asked questions and resolutions
If you have problems on installations and using Smart Stick, please refer to the frequent asked
questions as listed below for resolutions. If the problem still exists, please contact BenQ customer
service for help.
Network unavailable
• Please check validity of SSID signal strength and WLAN settings.
• Please make sure your WLAN access point supports 2.4 GHz frequency band and its wireless
channel settings.
• If connected to WLAN but unable to browse web pages, it is possible there’s a problem with
your broadband modem such as powered off, malfunctioned, or incorrectly configured with
firewall, user ID, or password. Please contact your Internet service provider for assistance.