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70
Category
Problem
Cause
Solution
The Host
Nothing is shown on
the display at all.
The video cable is not
connected properly.
Insert the HDMI cable between the
Host and the display device again.
The display fails to
show the Host’s output
resolution at 1080p in
"Guide Screen" or "Idle
Screen".
Replace the display with a new one
that supports output resolution at
1080p.
The Host is in
Network Standby Mode
when Video Conference
Standby Mode and the
function in enabled.
Press the Present key of the Button
to start presentation.
The Host is in
HDMI Standby Mode
when HDMI standby
function is enabled.
Briefly press the standby button on
the Host or power on the display
(connected to the Host with an
HDMI cable). The Host will wake up
automatically.
The Host is powered off.
Briefly press the standby button on
the Host.
Insufficient power supply.
Change power supply of Host to a
power adapter.
The LED indicator
on the Host remains
static red even after
it has been powered
on for 30 seconds.
The Host has not been
properly powered off
during the resetting
process.
Reset the Host.
EDID
After connecting
the Button to your
laptop, the second
screen (InstaShow™)
cannot be detected.
The HDMI connection
between your laptop and
the Button is loose.
Reconnect the HDMI cable of the
Button.
Laptop problem
Reboot your laptop.
The Button is shutdown. Reconnect the USB cable of the
Button.
Pairing
The message,
Pairing failed
, from
the Host is shown
on the display when
the Host is pairing
with the Button.
1. Error: 1103
2. The Host has reached
the maximum number
of pairing.
Log into the web management, then
select
Pairing
>
Pairing Status
>
Delete
Delete unnecessary
pairings.
Wi-Fi interference or
signal attenuation
Make sure the transmission distance
is within 15 meters and with no
obstacles.
The Button has not
entered the pairing
mode in time.
When the Host enters pairing
mode, the Button should also enter
pairing mode within two minutes.