BenQ G2010W Service Manual Download Page 3 | Manualshive

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Abbreviations & Acronyms

1. About this manual

This manual contains information about maintenance and service of BenQ products. Use this
manual to perform diagnostics tests, troubleshoot problems, and align the BenQ product.

1.1 Trademark

The following terms are trademarks of BenQ Corporation:

BenQ

Importance

Only trained service personnel who are familiar with this BenQ Product shall perform service or
maintenance to it. Before performing any maintenance or service, the engineer MUST read the
“Safety Note”

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Summary of Contents for G2010W

Page 1: ...2008 5 8 Notice For RO to input specific Legal Requirement in specific NS regarding to responsibility and liability statements Please check BenQ s eSupport web site http esupport benq com to ensure th...

Page 2: ...t Timings 8 3 7 Operational Function Specification 11 3 8 LCD Characteristics 13 3 9 User Controls 14 3 10 Mechanical Characteristics 14 3 11 Pallet Shipment 15 4 Level 1 Cosmetic Appearance Alignment...

Page 3: ...diagnostics tests troubleshoot problems and align the BenQ product 1 1 Trademark The following terms are trademarks of BenQ Corporation BenQ Importance Only trained service personnel who are familiar...

Page 4: ...ower cable immediately and consult your closed dealer z Always unplug the monitor before cleaning it Clean the cabinet with a clean dry cloth Apply non ammonia based cleaner onto the cloth not directl...

Page 5: ...normal on operation 55W LED Green DMPS 2W LED Orange In rush Current 100Vac cold star 25 C 240Vac cold star 25 C 40A max 60A max To be determined by the business country Earth Leakage Current Hi pot P...

Page 6: ...formance Item condition Spec OK NA Remark Max support Pixel rate 165MHz Max Resolution 1680 1050 Rise time Fall time 25 of minimum pixel clock period Refer to VESA VSIS Standard V1R2 Setting Time afte...

Page 7: ...7 Vertical Sync polarity or 55 76Hz 3 5 Plug Play DDC2B DDC CI Support Item condition Spec OK NA Remark DDC channel type DDC 2B EDID Version 1 3...

Page 8: ...56 25 36 00 Non preset 14 800 x 600 37 88 60 32 40 00 Preset 15 800 x 600 48 08 72 19 50 00 Non preset 16 800 x 600 46 88 75 00 49 50 Preset 17 800 x 600 53 67 85 00 56 25 fail safe mode 18 848 x 480...

Page 9: ...768 47 78 59 87 79 50 Non preset 43 1280 x 768 60 29 74 89 102 25 Non preset 44 1280 x 768 68 63 84 84 117 50 fail safe mode 45 1280 x 800 61 648 59 81 83 50 Preset 46 1280 x 800 62 8 75 106 5 Preset...

Page 10: ...25 fail safe mode 65 1600 x 1000 R 61 648 59 910 108 5 fail safe mode 66 1600 x 1200 75 00 60 00 162 00 fail safe mode 67 1600 x 1200 81 25 65 00 175 50 fail safe mode 68 1600 x 1200 87 50 70 00 189 0...

Page 11: ...2 1920 X 1200 94 04 74 93 245 25 Out of range mode 83 1920 X 1200 107 18 84 93 281 25 Out of range mode 84 1920 X 1440 90 00 60 00 234 00 Out of range mode 85 1920 X1440 112 50 75 00 297 00 Out of ran...

Page 12: ...g brightness max value 100 Min brightness value 3 7 3 Acoustical Noise Item condition Spec OK NA Remark Acoustical Noise At 1 meter distance audio function disable 3 7 4 Environment 3 7 5 Transportati...

Page 13: ...Signal to noise ratio Output power 3 8 LCD Characteristics 3 8 1 The physical definition technology summary of LCD panel Item condition Spec OK NA Remark LCD panel supplier AUO Panel type of supplier...

Page 14: ...e an adjustment value B When MENU OSD un displays press to Show Picture Mode Menu press to show Brightness Contrast Menu POWER Power on or power off the monitor iKey press iKey to perform auto adjustm...

Page 15: ...Bezel painting 3 10 4 Carton 3 11 Pallet Shipment 3 11 1 Container Specification Stowing Type Containter Quantity of Produces sets Every container Quantity of Produces sets Every Pallet Quantity of Pa...

Page 16: ...ion Product Net Weight Kg Gross Weight Kg Dimension w o Base LxWxH mm Dimension w Base LxWxH mm 4 07 0 5 Kg Net 5 12 0 5Kg 472 54X62 2X373 5mm 472 54X166 66X383 67mm Package Carton Interior Dimension...

Page 17: ...pattern 2 Setup units and keep it warm up for at least 30 minutes 4 2 2 Timing adjustment 1 Enter to factory mode setting area by pressing ENTER MENU POWER at the same time during power off 2 Check th...

Page 18: ...on off the monitor 4 2 3 2 OSD Control The On Screen Display OSD shall be an easy to use icon based menu through keypad OSD buttons or remote control unit The unit shall leave the factory with all OS...

Page 19: ...Factory Mode Introduction When signal is input press power key to turn off the monitor Press ENTER MENU Power together to turn on the monitor After power on press MENU to call out Main Menu then pres...

Page 20: ...or and color analyzer Modes switching check 1 Use Chroma Pattern Generator to make sequence VESA 640x480800x6001024x7681680x1050 and power saving signal etc 2 Confirm the above timing modes must be fu...

Page 21: ...21 Power Key Off no...

Page 22: ...22 5 Level 2 Disassembly Assembly Circuit Board Standard Parts Replacement 5 1 Exploded Diagram...

Page 23: ...BLE COND 60x35xT0 07mm LEFT LE2016 1 ASSY BACK COVER 1 SCREW P CROSS M4 8 BLACK NL NYLOK 2 LE 20D6 LCD Monitor BEZEL 1 FUNCTION BUTTON 1 POWER BUTTON 1 LENS 1 PCBA KEY PAD 1 KEY PAD CABLE 1 ASSY BASE...

Page 24: ...24 5 2 Assembly Block 1 Assemble the panel with front bezel 2 Assemble chassis Plug in the LVDS 3 Keypad assembly 4 Plug in the lamp lines...

Page 25: ...25 5 Back cover assembly 6 Assemble the stand 7 Lock screw 8 Base assembly...

Page 26: ...D6 LCD Monitor PANEL 1 HRN LVDS FFC 1 FOIL AI DOUBLE COND 60x35xT0 07mm LE2016 1 ASSY CHASSIS 1 BEZEL 1 FUNCTION BUTTON 1 POWER BUTTON 1 ASSY BASE BASE LE20D6 1 Rubber Foot 5 HRN ASS Y 1 PCBA I F BOAR...

Page 27: ...27 2 Disassemble the stand take out screw 3 Move out the stand 4 Disassemble back cover 5 Move out LVDS 6 disassemble keypad...

Page 28: ...28 7 Disassemble the LVDS 8 Take apart the chassis aside...

Page 29: ...POWER SUPPLY 2008 01 08 InnoLux Document Number SIZE TITLE DATE SHEET OF Rev DRAWN BY CHECK BY APPRO BY C807 10u 25V C R A IC803 TLV431ALP R802 330K R806 150K R829 10K IC801 LTV817M 3 1 4 2 IC802 LD75...

Page 30: ...30...

Page 31: ...31...

Page 32: ...70u 25V C523 10p 3KV R518 470K 1 R527 200 CN503 4100 D02 1 2 H L C505 1000p 50V D508 BAV99 1 2 3 R523 820 1 D506 BAT54 3 2 1 C525 470p 50V op2 C530 2200p 50V C504 1000p 50V R516 604K 1 5V C517 6800p 5...

Page 33: ...the PWM signal then all the convert circuit go to a stable operating station R809 R810 R811 R812 is the brownout circuit to pin1 of IC802 Only the input AC voltage over the threshold level approximat...

Page 34: ...output 8 bit even LVDS digital data to panel control circuit through CN103 U106 RTD2545LH 29 38 output 8 bit odd LVDS digital data to panel control circuit through CN103 U108 RTD2120_LQFP48 44 output...

Page 35: ...oltage on pin8 of IC501 No Is Ok R501 Check I F board Yes R501 open No Yes Is there instantaneously pulse wave on pin1 pin3 pin15 of IC501 at the No Is Ok IC501 Yes U501 U502 fail No IC501 fail Yes Is...

Page 36: ...ectifier voltage Check IC802 C805 T801 Check circuit if short Check F801 P801 D801 Check pin3 of IC802 voltage about 1V Check R801 R805 R822 R823 R817 Check pin2 of IC802 voltage about 2V Check R803 R...

Page 37: ...t Check Vpin3 4 of IC801 about 6V Check Vpin1 2 of IC801 about Check C815 D806 R812 Check R809 R814 END Output Voltage Unstable Check Vbe of Q801 below Check circuit if short Check ZD801 ZD802 ZD803 C...

Page 38: ...age of IC803 Check R809 R808 R814 Check D806 C815 if short Change Check pin1 of IC802 voltage Check pin3 of IC802 voltage Change R801 R805 R822 R823 R817 END Check the C pin voltage of IC803 Change Un...

Page 39: ...in1 2 of CN101 Of U108 Check Crystal of U108 Check CCFL Enable of U108 MCU Fail Check X101 Inverter Fail OK NG OK OK NG Check Reset Of U108 Check pin5 of CN101 Check R102 R103 R106 Q103 Check C164 OK...

Page 40: ...ange LVDS Cable Check VLCD Is 5V Check Panel Enable Of U108 is High Check R107 R109 R110 Q101 Q104 END Workmanship LVDS Cable NG Panel Fail Check LVDS Signals Check the HW Reset Of U108 Check the pins...

Page 41: ...Cable Reinsert Change LVDS Cable Check the communication of the U108 and U105 Check the Pins of The U108 and U105 END Workmanship LVDS Cable NG Check RTD_SCLK RTD_SD3 SDI Reset NG NG NG OK OK OK Chec...

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