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Maintenance and troubleshooting

11

Maintenance and troubleshooting

Maintenance

1. If camera is not used for a long time, please turn off power adapter switch and AC 

plug.

2. Use soft cloth or tissue to clean the camera cover.
3. Use soft cloth to clean the lens; use neuter cleanser if smeared. Do NOT use strong 

or corrosive cleanser that may scuff the lens and affect the image.

Troubleshooting

No video output &

 

no image

1. Make sure the camera USB cable is connected properly.
2. Make sure the USB port is normal and the power indication light is on.
3. Disconnect the camera with computer and re-connect the USB cable.
4. Check if the video software has selected the right device.

Summary of Contents for DVY31

Page 1: ...DVY31 Video Conference Camera User Manual...

Page 2: ...ontents thereof without obligation to notify any person of such revision or changes Copyright Copyright 2021 BenQ Corporation All rights reserved No part of this publication may be reproduced transmit...

Page 3: ...installation 4 Magnetic Interference 4 Do not disassemble discretionarily 4 Package contents 5 Features 6 Installation instructions 7 Product interface 7 Using the product 8 Using the privacy cover 8...

Page 4: ...or corrosive cleaning agents to avoid scratching the lens and affecting the image quality Electric safety This product must be installed in strict compliance with local electrical safety standards Tra...

Page 5: ...ely Camera Privacy cover Quick start guide Before discarding the package check that you haven t left any accessories inside the box Dispose of packaging materials wisely You can recycle the cardboard...

Page 6: ...istances Omni Directional microphones The built in omni directional microphones feature noise suppression technology so as to pick up clear and natural stereo sound without static or noise Privacy pro...

Page 7: ...ndicating when the camera is activated Omni Directional microphones for audio input Lens fixed focus USB 2 0 cable outlet hole unpluggable the USB 2 0 cable is available for plug and play You can use...

Page 8: ...r lines up with the camera lens 2 Push the privacy cover onto the top side of the camera 3 To use flip the cap down to cover the lens If you want to adjust the camera parameters in a third party softw...

Page 9: ...e Gain Anti Flicker Low Brightness Compensation BLC SNR 50dB Audio Microphone Omni directional mics x 2 Pickup Range Up to 5m Echo Cancellation Yes Video Output USB2 0 Compression Format MJPEG YUV2 H...

Page 10: ...Product information 10 Dimensions Unit mm...

Page 11: ...loth to clean the lens use neuter cleanser if smeared Do NOT use strong or corrosive cleanser that may scuff the lens and affect the image Troubleshooting No video output no image 1 Make sure the came...

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