Troubleshooting
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5
Troubleshooting
Refer to the symptoms and solutions listed below before shipping your camera for service. If
the problem persists, contact your local reseller or service center.
Symptom
Cause
Solution
The camera cannot be
powered up.
There is no battery or the battery is
not inserted correctly.
Insert the battery correctly.
The battery has no power.
Recharge the battery or use the AC
power adapter.
The AC power adapter is not
connected correctly.
Connect the AC power adapter
properly.
The battery power is
draining quickly.
The external temperature is
extremely low.
—
Many shots are being captured in
dark places, requiring a flash.
—
The battery was not fully charged.
The battery has not been used for an
extended period of time after being
charged.
Fully charge the battery and
discharge it for at least one complete
cycle before use.
The battery or camera
is warm.
The camera or flash was used
continuously over a long period of
time.
—
The flash does not
fire.
The camera flash is turned off.
Set the flash to Automatic flash.
The light source is sufficient.
—
Even though the flash
fired, the image is
dark.
The distance to the subject is greater
than the flash’s effective range.
Get closer to the subject and shoot.
The image is too
bright or too dark.
The exposure is excessive or
inadequate.
Reset exposure compensation.
I cannot format a
memory card.
The memory card is write-
protected.
Remove the write protection.
End of the memory card life.
Insert a new memory card.