BenQ CinePrime Series User Manual Download Page 41 | Manualshive

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41

Maintenance

Timing of replacing the lamp

When the

Lamp indicator

lights up red or a message appears suggesting it is time to replace the lamp,

please consult your dealer or go to

http://www.BenQ.com

before installing a new lamp. An old lamp

may cause a malfunction in the projector and in some instances the lamp may explode.

The following Lamp warning displays will remind you to change the lamp.

• The apparent brightness of the projected image will vary depending on the ambient lighting conditions, selected

input signal contrast/brightness settings, and is directly proportional to projection distance.

• The lamp brightness will decline over time and may vary within the lamp manufacturers specifications. This is

normal and expected behavior.

• The

LAMP indicator light

and

TEMPerature warning light

will light up if the lamp becomes too hot. Turn

the power off and let the projector cool for 45 minutes. If the Lamp or Temp indicator still lights up after turning
the power back on, please contact your dealer. See

Indicators on page 45

.

Install a new lamp for optimal performance. If the projector is
normally run with

Economic

Getting to know

the lamp hour on page 40

), you may continue to operate the

projector until the next hour lamp warning appears.
Press

OK

to dismiss the message.

It is strongly recommended that you replace the lamp at this
age. The lamp is a consumable item. The lamp brightness
diminishes with use. This is normal lamp behavior. You can
replace the lamp whenever you notice that the brightness level
has significantly diminished.
Press

OK

to dismiss the message.

The lamp MUST be replaced before the projector will operate
normally.
Press

OK

to dismiss the message.

"XXXX" shown in the above messages are numbers that vary depending on different models.

Order Replacement Lamp

Lamp hour >XXXX Hours

Order a new lamp at www.BenQ.com

Notice

Replace Lamp Soon

Lamp hour > XXXX Hours

Order a new lamp at www.BenQ.com

Notice

Out of Lamp Usage Time

Replace lamp (refer to user manual)

then reset the lamp timer

Order a new lamp at www.BenQ.com

Notice

Replace Lamp Now

Lamp hour > XXXX Hours

Order a new lamp at www.BenQ.com

Notice

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Summary of Contents for CinePrime Series

Page 1: ...Digital Projector User Manual CinePrime Series I W5700 W5700S HT5550 V 1 03 ...

Page 2: ...have other rights which vary from country to country For other information please visit www BenQ com Copyright Copyright 2020 by BenQ Corporation All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual...

Page 3: ...the projected image 16 Connection 17 Operation 18 Starting up the projector 18 Using the menus 20 Securing the projector 21 Switching input signal 22 Presenting from a Media Reader 23 Upgrading firmware 25 Shutting down the projector 26 Menu operation 27 Menu system 27 PICTURE menu 29 DISPLAY menu 34 INSTALLATION menu 35 Network Settings menu 36 SYSTEM SETUP BASIC menu 36 SYSTEM SETUP ADVANCED men...

Page 4: ... during operation Allow the projector to cool for approximately 45 minutes prior to removing the lamp assembly for replacement 6 In some countries the line voltage is NOT stable This projector is designed to operate safely within a mains voltage between 100 to 240 volts AC but could fail if power cuts or surges of 10 volts occur In areas where the mains voltage may fluctuate or cut out it is recom...

Page 5: ...essional service personnel 12 Do not block the ventilation holes Do not place this projector on a blanket bedding or any other soft surface Do not cover this projector with a cloth or any other item Do not place inflammables near the projector If the ventilation holes are seriously obstructed overheating inside the projector may result in a fire 13 Always place the projector on a level horizontal ...

Page 6: ...t least 50 cm clearance from walls and free flow of air around the projector Locations where temperatures may become excessively high such as the inside of a car with all windows rolled up Locations where excessive humidity dust or cigarette smoke may contaminate optical components shorten the projector s life span and darken the image Locations near fire alarms Locations with an ambient temperatu...

Page 7: ... region and may differ from those illustrated The warranty card is only supplied in some specific regions Please consult your dealer for detailed information 1 Spare lamp kit 2 Ceiling mount kit 3 BenQ WDP02 4 BenQ 3D glasses Avoid leaving the remote control and batteries in an excessive heat or humid environment like the kitchen bathroom sauna sunroom or in a closed car Replace only with the same...

Page 8: ...or light TEMPerature warning light LAMP indicator light See Indicators on page 45 7 Lens cover 8 Adjuster feet 9 Ceiling mount holes 10 Vent air inlet 11 Connector panel See Terminals on page 9 12 AC power jack 13 External control panel See Controls and functions on page 10 14 Vent air exhaust 15 Anti theft security bar 1 1 2 4 3 5 6 7 8 8 9 10 11 12 13 14 15 ...

Page 9: ...SB 3 0 Type A port MEDIA READER Connects to a USB flash drive for reading multimedia files See Presenting from a Media Reader on page 23 6 HDMI input port Version 2 0b 7 HDMI input port Version 2 0b 8 USB Mini B port for firmware upgrades 9 RS 232 control port 10 USB 2 0 Type A port MEDIA READER Connects to a USB flash drive for reading multimedia files See Presenting from a Media Reader on page 2...

Page 10: ...ional arrows to select the desired menu items and to make adjustments Keystone keys Display the keystone correction page 6 OK Confirms the selected On Screen Display OSD menu item 7 MENU Turns on the On Screen Display OSD menu 8 Keystone correction key Displays the Keystone correction menu 9 MOTION ENHANCER Displays the Motion Enhancer 4K menu 10 Picture quality adjustment keys BRIGHT COLOR TEMP G...

Page 11: ...n the backlight off 12 TEST PATTERN Displays the test pattern 13 DEFAULT Resets the current function to its default factory setting 14 HDR Displays the HDR menu 15 CINEMAMASTER Displays the CinemaMaster menu See CinemaMaster on page 32 16 3D Displays the 3D menu 17 INVERT When your 3D image is distorted enable this function to switch between the image for the left eye and the right eye for more co...

Page 12: ...ed on the table in front of the screen This is the most common way to position the projector for quick setup and portability 2 Rear Ceiling Select this location with the projector suspended upside down from the ceiling behind the screen Note that a special rear projection screen and the BenQ Projector Ceiling Mount Kit are required for this installation location 3 Front Ceiling Select this locatio...

Page 13: ... 80 2032 996 1771 2400 3130 3861 100 90 2286 1121 1992 2700 3522 4343 112 100 2540 1245 2214 3000 3913 4826 125 110 2794 1370 2435 3300 4304 5309 137 120 3048 1494 2657 3600 4696 5791 149 130 3302 1619 2878 3900 5087 6274 162 140 3556 1743 3099 4200 5478 6757 174 150 3810 1868 3321 4500 5870 7239 187 160 4064 1992 3542 4800 6261 7722 199 170 4318 2117 3763 5100 6652 8204 212 180 4572 2241 3985 540...

Page 14: ... its attachment to the mounting bracket become loose Ask your dealer to install the projector for you Installing the projector on your own may cause it to fall and result in injury Take necessary procedures to prevent the projector from falling off such as during an earthquake The warranty doesn t cover any product damage caused by mounting the projector with a non BenQ brand projector mounting ki...

Page 15: ...lowest projection position 1 Turn Up Down 2 When you feel it is reaching the limit turn to the left or right and turn again 3 Repeat the step above until the suitable position is found Lens shift adjustment will not result in a degraded picture quality Please stop turning the adjustment knob when you hear a clicking sound indicating that the knob has reached its limit Over turning the knob may cau...

Page 16: ... to the situation where the projected image becomes a trapezoid due to angled projection To manually correct this 1 Press on the projector or on the remote control 2 After the Keystone correction page appears press to correct keystoning at the top of the image Press to correct keystoning at the bottom of the image When done press BACK to save and exit 3 To reset the Keystone correction page press ...

Page 17: ...eo ports when connected to a projector Usually a key combo like FN function key with a monitor symbol turns the external display on off Press FN and the labeled function key simultaneously Refer to your notebook s documentation to find your notebook s key combination If the selected video image is not displayed after the projector is turned on and the correct video source has been selected check t...

Page 18: ...art up logo is projected If necessary Rotate the focus ring to adjust the image clearness 3 If this is the first time you turn on the projector the setup wizard appears to guide you through setting up the projector If you have already done this skip this step and move on to the next step Use the arrow keys on the projector or remote control to move through the menu items Use OK to confirm the sele...

Page 19: ...y when the projector is turned on Now you ve completed the initial setup Please use the original accessories e g power cord to avoid possible dangers such as electric shock and fire If the projector is still hot from previous activity it will run the cooling fan for approximately 90 seconds before energizing the lamp The Setup Wizard screenshots are for reference only and may differ from the actua...

Page 20: ...remote control to move through the menu items Use OK on the projector or remote control to confirm the selected menu item The OSD screenshots below are for reference only and may differ from the actual design Main menu icon Main menu Sub menu Current input signal Status Press BACK to go to the previous page or to exit PICTURE Picture Mode User Mode Management Contrast Tint Sharpness Advanced Reset...

Page 21: ...pear and the INPUT CURRENT PASSWORD message follows If you absolutely do not remember the password you can use the password recall procedure See Entering the password recall procedure on page 21 If you enter an incorrect password 5 times in succession the projector will automatically shut down in a short time Entering the password recall procedure 1 Press and hold OK for 3 seconds The projector wi...

Page 22: ...tching input signal The projector can be connected to multiple devices at the same time However it can only display one full screen at a time When starting up the projector automatically searches for the available signals Be sure the SYSTEM SETUP BASIC Auto Source menu is On if you want the projector to automatically search for the signals To select the source 1 Press SOURCE A source selection bar...

Page 23: ... of the MEDIA READER ports on the back of the projector 2 Press SOURCE and select Media Reader The projector displays the built in media reader main page 3 Press to select and press OK to enter the sub folder or display a file 4 After a file is displayed press OK and to perform further actions or press BACK to return to the previous page Video format Audio format Photo format MPEG1 MPEG4 H 263 Mot...

Page 24: ...ighlighted press OK to enable their functions BACK Goes back to the thumbnail page Button Description Scrolls up or down the page When displaying PowerPoint files follow the on screen display to set the way to show the pages Slide show Sets the way to display all the pictures in the same folder by using Rotate Photo Rotate the picture in a clockwise direction Resize Photo Enlarges the picture To r...

Page 25: ...e USB 3 0 port on the back of the projector 4 Go to the SYSTEM SETUP ADVANCED Firmware Upgrade menu and press OK 5 Select Yes to upgrade the firmware version Keep the projector on during firmware upgrade 6 When this message appears the firmware upgrade is done SYSTEM SETUP ADVANCED Lamp Settings HDMI Settings Key Lock Reset All Settings ISF Firmware Upgrade Exit No Signal LED Indicator Password Of...

Page 26: ...ue to run for approximately 90 seconds to cool down the projector 3 Once the cooling process finishes the power indicator becomes a steady orange and fans stop Disconnect the power cord from the power outlet To protect the lamp the projector will not respond to any commands during the cooling process Avoid turning on the projector immediately after turning it off as excessive heat may shorten lamp...

Page 27: ...Settings From Rename User Mode Brightness 0 100 Contrast 0 100 Color 0 100 Tint 0 100 Sharpness 0 15 Advanced Gamma Selection 1 8 2 0 2 1 2 2 2 3 2 4 2 5 2 6 BenQ HDR Brightness 2 2 Color Temperature Preset Red Gain Green Gain Blue Gain Red Offset Green Offset Blue Offset Color Management Primary Color Hue Saturation Gain CinemaMaster Color Enhancer Flesh Tone Pixel Enhancer 4K Motion Enhancer 4K ...

Page 28: ...ETUP BASIC Language Splash Screen BenQ Black Blue Auto Off Disable 5 min 10 min 15 min 20 min 25 min 30 min Direct Power On On Off Menu Settings Menu Position Center Top Left Top Right Botto m Right Bottom Left Menu Display Time Always On 5 sec 10 sec 15 sec 20 sec 25 sec 30 sec Reminder Message On Off Source Rename Auto Source On Off SYSTEM SETUP ADVANCED Lamp Settings Reset Lamp Timer Reset Canc...

Page 29: ...ntrast at lower brightness level It is suitable for playing 4K SDR movies in a totally dark environment as if in a commercial cinema User Recalls the settings customized based on the current available picture modes See User Mode Management on page 30 Silence Minimizes the acoustic noise It is suitable for the need of watching movies that requires an ultra quiet environment so that you won t be dis...

Page 30: ...space _ 1 Go to PICTURE Picture Mode 2 Press to select User 3 Press to highlight User Mode Management and press OK The User Mode Management page is displayed 4 Press to highlight Rename User Mode and press OK The Rename User Mode page is displayed 5 Use and OK to set desired characters 6 When done press BACK to save the changes and exit Brightness The higher the value the brighter the image Adjust...

Page 31: ...ghter when the value is lower the image becomes darker Color Temperature There are several preset color temperature settings available The available settings may vary according to the signal type selected Normal Maintains normal colorings for white Cool Makes images appear bluish white Lamp Native With the lamp s original color temperature and higher brightness This setting is suitable for environ...

Page 32: ...ly Saturation is the amount of that color in a video picture Lower settings produce less saturated colors a setting of 0 removes that color from the image entirely If the saturation is too high that color will be overpowering and unrealistic CinemaMaster Color Enhancer Allows you to fine tune the saturation of colors with larger flexibility It modulates complex color algorithms to flawlessly rende...

Page 33: ...rs If you prefer images with that quality select On When Off is selected the Color Temperature function is not available Wide Color Gamut Color Gamut refers to the range of colors that can potentially be displayed by a device There are some standards to define difference levels of color gamuts for display devices such as CIE 1976 sRGB Adobe RGB NTSC etc This function is only selectable when HDR10 ...

Page 34: ...ons should be refrained from watching 3D contents The image may seem reddish greenish or bluish without wearing 3D glasses However you will not notice any color bias when watching 3D contents with 3D glasses The 4K source will not be displayed 3D Mode The default setting is Auto and the projector automatically chooses an appropriate 3D format when detecting 3D contents If the projector cannot reco...

Page 35: ...ative resolution in its vertical height and resizes the resolution in its horizontal width to 0 75 times of the original image 12V Trigger If On is selected the projector will send electronic signal out when it is turned on High Altitude Mode We recommend you use the High Altitude Mode when your environment is between 1500 m 3000 m above sea level and ambient temperature is between 0 C 30 C Operat...

Page 36: ...ndby status after that period of time Selecting Never will always keep the projector connected for network control Language Sets the language for the On Screen Display OSD menus Splash Screen Allows you to select which logo screen will be displayed during projector start up Auto Off Allows the projector to turn off automatically if no input signal is detected after a set period of time to prevent ...

Page 37: ...without disabling panel key lock the projector will still be in locked status the next time it is turned on LED Indicator You can turn off the LED warning lights This is to avoid any light disturbance when viewing images in a dark room Reset All Settings Returns all settings to the factory preset values The following settings will still remain Picture Mode User Mode Management Brightness Contrast ...

Page 38: ...ve resolution of the input signal Color System Shows the input system format Color Gamut Shows the color gamut status Light Usage Time Shows the number of hours the lamp has been used 3D Format Displays the current 3D mode 3D Format is only available when 3D is enabled Firmware Version Shows the firmware version of your projector Service Code Shows the projector s serial number ...

Page 39: ...rn the projector off using the proper shutdown procedure as described in Shutting down the projector on page 26 and unplug the power cord To remove dirt or dust wipe the case with a soft lint free cloth To remove stubborn dirt or stains moisten a soft cloth with water and a neutral pH detergent Then wipe the case Storing the projector If you need to store the projector for an extended time please ...

Page 40: ...ced Light Mode and press or press LIGHT MODE on the remote control to select a suitable lamp power from among the provided modes Setting the projector in Economic or SmartEco mode extends lamp life Setting Auto Off This function allows the projector to turn off automatically if no input signal is detected after a set period of time to prevent unnecessary waste of lamp life To set Auto Off go to SY...

Page 41: ... back on please contact your dealer See Indicators on page 45 Install a new lamp for optimal performance If the projector is normally run with Economic selected See Getting to know the lamp hour on page 40 you may continue to operate the projector until the next hour lamp warning appears Press OK to dismiss the message It is strongly recommended that you replace the lamp at this age The lamp is a ...

Page 42: ...ies to fingers and damage to internal components use caution when removing lamp glass that has shattered into sharp pieces To reduce the risk of injuries to fingers and or compromising image quality by touching the lens do not touch the empty lamp compartment when the lamp is removed This lamp contains mercury Consult your local hazardous waste regulations to dispose of this lamp in a proper manne...

Page 43: ...Tighten the screws that secure the lamp cover 16 Connect the power and restart the projector Pulling it too quickly may cause the lamp to break and scatter broken glass in the projector Do not place the lamp in locations where water might splash on it children can reach it or near flammable materials Do not insert your hands into the projector after the lamp is removed The sharp edges inside the p...

Page 44: ... ADVANCED Lamp Settings and press OK The LAMP SETTINGS page appears 19 Highlight Reset Lamp Timer and press OK A warning message is displayed asking if you want to reset the lamp timer 20 Highlight Reset and press OK The lamp time will be reset to 0 Do not reset if the lamp is not new or replaced as this could cause damage ...

Page 45: ...normal operation Lamp light source is not lit up Thermal events Fan 1 error the actual fan speed is outside the desired speed Fan 2 error the actual fan speed is outside the desired speed Fan 3 error the actual fan speed is outside the desired speed Fan 4 error the actual fan speed is outside the desired speed Fan 5 error the actual fan speed is outside the desired speed Temperature 1 error over l...

Page 46: ...al has not been correctly selected Select the correct input signal with the SOURCE key The lens cover is still closed Open the lens cover Blurred image Cause Remedy The projection lens is not correctly focused Adjust the focus of the lens using the focus ring The projector and the screen are not aligned properly Adjust the projection angle and direction as well as the height of the projector if ne...

Page 47: ...pply USB Mini B x 1 RS 232 serial control 9 pin x 1 IR receiver x 2 IR Mini Jack x 1 Input terminals Digital HDMI 2 0b HDCP 2 2 x 2 USB 3 0 Type A x 1 Media Reader 1 A 2 0 Type A x 1 Media Reader 1 5 A 2 0 Type A x 1 2 5 A power supply Environmental Requirements Operating temperature 0 C 40 C at sea level Storage temperature 20 C 60 C at sea level Operating Storage relative humidity 10 90 without ...

Page 48: ...48 Specifications Dimensions 492 mm W x 168 5 mm H x 349 mm D Unit mm 492 349 168 5 ...

Page 49: ...ook Timing 64 995 41 467 51 419 1280 x 720 1280 x 720_60 60 45 000 74 250 1280 x 768 1280 x 768_60 59 870 47 776 79 5 1280 x 800 WXGA_60 59 810 49 702 83 500 WXGA_75 74 934 62 795 106 500 WXGA_85 84 880 71 554 122 500 WXGA_120 Reduce Blanking 119 909 101 563 146 25 1280 x 1024 SXGA_60 60 020 63 981 108 000 SXGA_75 75 025 79 976 135 000 1280 x 960 1280 x 960_60 60 000 60 000 108 1280 x 960_85 85 00...

Page 50: ... 27 480p 720 x 480 31 47 59 94 27 576i 720 1440 x 576 15 63 50 27 576p 720 x 576 31 25 50 27 720 50p 1280 x 720 37 5 50 74 25 v v 720 60p 1280 x 720 45 00 60 74 25 v v 1080 24P 1920 x 1080 27 24 74 25 v v 1080 25P 1920 x 1080 28 13 25 74 25 1080 30P 1920 x 1080 33 75 30 74 25 1080 50i 1920 x 1080 28 13 50 74 25 v 1080 60i 1920 x 1080 33 75 60 74 25 v 1080 50P 1920 x 1080 56 25 50 148 5 1080 60P 19...

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