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Troubleshooting and service information
If your camera cannot operate normally, see the frequently encountered problems and solutions listed below. If the problem persists,
contact your nearest service center or technical support.
Problem
Cause
Solution
The camera cannot power
up.
There is no battery or the battery is not
inserted correctly.
Insert the battery correctly.
The battery has no power.
Replace the battery.
The battery power is
draining quickly.
The external temperature is extremely
low.
--
Many shots are being captured in dark
places, requiring a flash.
--
The battery or camera is
warm.
The camera or flash was used
continuously over a long period of time.
--
The flash does not fire or
recharge.
The camera flash is turned off.
Set the flash to Auto Flash.
The light source is sufficient.
--
Even though the flash fired,
the image is dark.
The distance to the subject is greater
than the flash's effective range.
Get closer to the subject and shoot.
The image is too bright or
too dark.
The exposure is excessive or
inadequate.
Reset exposure compensation.
I cannot format a memory
card.
The memory card is write-protected.
Remove the write protection.
End of the memory card life.
Insert a new memory card.
I cannot download images
from the camera to my
computer.
The free space on the hard disk of your
computer is insufficient.
Ensure that the hard disk has enough space for running
Windows and that the drive for loading image files has free
space equal to or greater than the memory card in the
camera.
There is no power being supplied to the
camera.
Replace the battery.
The camera does not shoot
even when pressing the
shutter button.
The battery is running low.
Replace the battery.
The camera is not in the Capture mode. Switch to the Capture mode.
The shutter button was not pressed all
the way down.
Press the shutter button all the way down.