BenQ 9H.Y1277.000, Product Service Manual

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Customer Acceptance
1.0 SCOPE
This document establishes the general workmanship standards and functional acceptance criteria
for PROJECTOR produced by BENQ.
2.0 PURPOSE
The purpose of this publication is to define a procedure for inspection of the PROJECTOR by
means of a customer acceptance test, the method of evaluation of defects and rules for
specifying acceptance levels.
3.0 APPLICATION
The "Customer Acceptance Criteria" is applicable to the inspection of the PROJECTOR,
completely packed and ready for dispatch to customers. Unless otherwise specified, the customer
acceptance inspection should be conducted at manufacturer's site.
4.0 DEFINITION
The "Customer Acceptance Criteria" is the document defining the process of examining, testing
or otherwise comparing the product with a given set of specified technical, esthetic and
workmanship requirements leading to an evaluation of the "degree of fitness for use", including
possible personal injury or property damage for the use of the product.
5.0 CLASSIFICATION OF DEFECTS
The defects are grouped into the following classes:
5.1 Critical defect
A critical defect is a defect which judgment and experience indicate that there is likely to
result in hazardous or unsafe conditions for individuals using product.
5.2 Major defect
A major defect is a defect, other than critical one, is likely to result in failure, or to reduce
materially the usability of the product for its intended purpose.
5.3 Minor defect
A minor defect is a defect that is not likely to reduce materially the usability of its intended
purpose, or is a departure from established standards having little bearing on the effective
use of operation of the product.
Note: If BenQ defect undefined failure, and it judged that is reduce the merchandisebility,
BenQ CM Inform this defect. After that parties make communication and decide how to solve.