33
Troubleshooting
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after
trying these suggestions, call the Supplier .
Problem
Suggestion
My phone doesn’t work
at all .
• Make sure the power cord is plugged in .
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall
jack .
• Charge the battery in the handset for 16 hours . For optimum daily performance, return the
handset to its base when not in use .
• Reset the base . Unplug the unit’s electrical power . Wait for 15 seconds then plug it back in .
Allow up to one minute for the handset and base to reset .
• You may need to purchase a new battery, please refer to the
Batteries
section (see page 32) of this
user’s manual .
I cannot get a dial
tone .
• First try all the suggestions above .
• Move the handset closer to the base . You might have moved out of range .
• Your line cord might be malfunctioning . Try installing a new line cord .
• If the previous suggestions don’t work, disconnect the base unit from the telephone jack and
connect a different phone . If there is no dial tone on that phone either, the problem is in your
wiring or local service . Contact your local telephone company .
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