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4. Warranty
4.1. Warranty Policy
The warranty period of one (1) year, starts on the date of purchase as stated on your proof-of-purchase and expires
after the indicated warranty period.
When there is a request relevant to the warranty, a prompt response of maintenance or exchange shall occur in
principle at the headquarters of Olive Healthcare, Inc. or the place of product installation according to the repaired parts
or the processing period. (Please check the status of repair)
Upon submitting a repair request within the warranty period, the user should provide Olive Healthcare, Inc. with the data,
video, pictures, etc. needed to confirm any product-related technical problems.
Please have the following information available when contacting Olive Healthcare Inc. for efficient assistance:
- Your product type / model number (e.g. Bello / AD715-BTWTK)
- Your proof-of-purchase (e.g. original invoice or cash receipt) indicating the date of purchase, dealer name, model
number of the product and serial number; and
- The product serial number and production date code as specified on the product.
Please contact us at
or
http://www.belloeveryday.com
, if you are in need of any assistance.
In all cases, the responsibility, and rights for determination of the contents and causes of product damage shall reside
in Olive Healthcare Inc. The determination shall be final and conclusive.
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4.2. Exceptions within the warranty period
The warranty does not cover consequential damages nor compensation for activities done by user due to user’s
negligence, such as failure to carry out operation procedures and abide by safety notes.
The warranty excludes, or does not apply, to the following:
Damage caused by service performed by anyone located anywhere other than Olive Healthcare’s approved
customer service location. In the case of arbitrary modifications or changes, it is hereby announced that the
user shall not be eligible to receive paid or free-of-charge repairs. Our company shall not be responsible for the
legal problems occurring due to the arbitrary modifications or changes.
If the defect is the result of excessive use outside the device’s intended purpose, etc.
If the defect is caused by abuse of the product or by environmental conditions that are not in conformance
with the guidelines mentioned in the user manual of the product.
Failure and/or damage caused by a natural disaster.
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