19
Troubleshooting
Problem
Possible causes
What to do
The induction hob cannot be
turned on.
No power.
Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and
the problem persists, call a
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See
section
‘Using your induction
cooktop’ for instructions.
to operate.
water over the controls or you
may be using the tip of your
controls.
Make sure the touch control
area is dry and use the ball of
controls.
The glass is being scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
smooth bases. See ‘Choosing
the right cookware’.
See ‘Care and cleaning’.
Some pans make crackling or
clicking noises.
This may be caused by the
construction of your cookware
This is normal for cookware
and does not indicate a fault.
The induction hob makes a low
humming noise when used on
a high heat setting.
This is caused by the
technology of induction
cooking.
This is normal, but the noise
should quieten down or
disappear completely when
you decrease the heat setting.
Fan noise coming from the
induction hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned
This is normal and needs
no action. Do not switch the
power to the induction hob
running.
Pans do not become hot and
“
U
”
appears in the display.
The induction hob cannot
detect the pan because it is not
suitable for induction cooking.
The induction hob cannot
detect the pan because it is too
small for the cooking zone or
not properly centred on it.
Use cookware suitable for
induction cooking. See section
‘Choosing the right cookware’.
Centre the pan and make sure
that its base matches the size
of the cooking zone.
The induction hob or a cooking
unexpectedly, a tone sounds
and an error code is displayed
(typically alternating with one or
two digits in the cooking timer
display).
Technical fault.
Please note down the error
letters and numbers, switch
the power to the induction hob
