P
Problem
Possible cause
Possible solution
A set program does not start
and stop the appliance on the
correct time.
The internal clock of the Wi-Fi
Box is not synchronized with
the internal clock of the mobile
device.
1.
Open the settings page in
the Bellfires Gas app.
2.
Press under 'Fireplace
settings' on the name of
the appliance.
3.
Press the symbol on the
left side of the date /time
display. The time synchro-
nizes with the mobile de-
vice time.
The appliance sometimes does
not react to the Wi-Fi Box
Multiple users are on the same
Wi-Fi channel.
Press the reset button on the
Bellfires Gas app for 1 second
to change to another channel
(refer to chapter
3.2.1
and end
of this chapter).
Error
code
Message in Bellfires
Gas app
Possible cause
Possible solution
F31
F31, contact service
Error in receiver
Press the reset button on the
receiver until a one beep is
heard. Refer to the user manual
of the appliance. Contact your
dealer if the problem stays.
F41
F41, check Wi-Fi
No power to the Wi-Fi Box or
to the Wi-Fi router
Make sure the power supply is
correct.
No Wi-Fi connection to the Wi-
Fi Box and/or mobile device.
Make sure the Wi-Fi router set-
tings obey the requirements giv-
en in chapter
4.1
. Contact your
dealer if the problem stays.
F43
F43, No receiver con-
nected, contact serv-
ice
No communication between re-
ceiver and Wi-Fi Box.
Contact your dealer.
Reset of the Wi-Fi Box
Press reset
button
LED
Function
Power ON or
1 second re-
set
LED 2 flashes red,
green and blue
If no network is set, the AP Mode
1)
activates for 2 hours. If
the network is not set after 2 hours the AP mode goes to
Standby Mode. When a network is set, the Wi-Fi Box connect
immediately.
7 seconds
LED 1 flashes every
0.5 second in blue
Removes the Wi-Fi settings and activates the AP mode
1)
for
2 hours.
20 seconds
LED 1 flashes every
0,05 second in blue
Sets the Wi-Fi Box back to factory settings and activates the
AP mode
1)
for 2 hours.
Troubleshooting
30
Wifi Box
