110
Troubleshooting
Note: When you contact your dealer, make sure you have photos available of
the blue stickers on the Wi-Fi Box and the receiver. Also, if applicable and
possible, make screen shots of the error code that shows in the Bellfires Gas
app or make a screen shot of the page when the problem occurred.
Problem
Possible cause
Possible solution
Myfire_WiFi-Box network is not
in the list of available Wi-Fi net-
works
Error in the Wi-Fi Box
1.
Press the reset button on
the Wi-Fi Box for 20 sec-
onds (refer to chapter
3.2.1
and end of this chap-
ter).
2.
stop and start the Bellfires
Gas app and try to con-
nect the Wi-Fi Box again.
Contact your dealer if the prob-
lem stays.
The Wi-Fi Box is not compati-
ble
Installation of the incorrect app. Download and install the 'Bell-
fires Gas app'.
The Wi-Fi Box can not connect
to the home network.
The Wi-Fi router settings do not
obey the requirements given in
chapter
4.1
.
Make sure the Wi-Fi router set-
tings obey the requirements
given in chapter
4.1
.
The Wi-Fi router changes auto-
matically between the 2.4 GHz
band and 5 GHz band or the
Wi-Fi-router is set on the 5 GHz
band.
1.
Set the Wi-Fi-router on the
2.4 GHz band. Refer to
the manual of the router.
2.
Switch off automatic
change between frequen-
cies. Refer to the manual
of the router.
3.
Press the reset button on
the Wi-Fi Box for 20 sec-
onds (refer to chapter
3.2.1
and end of this chap-
ter).
4.
Connect the Wi-Fi Box
with the Bellfires Gas app.
Refer to chapter
7.2
or
chapter
7.3
.
The Wi-Fi Box is not within
reach of the Wi-Fi router
Decrease the distance between
the Wi-Fi Box and the Wi-Fi
router.
The temperature indication on
the Bellfires Gas app shows
N/A.
Batteries in the hand set are
empty.
Change the batteries of the
hand set. Refer to the user
manual of the appliance.
Error in the receiver
Press the reset button on the
receiver until a one beep is
heard. Refer to the user man-
ual of the appliance.
Troubleshooting
Wifi Box
29
