Troubleshooting
The mouse is lost when I switch to a different port.
• Check that the mouse you are using is connected properly to the console port of
the KVM Switch.
• Tighten any loose cable connections.
• If you are using a mouse driver that was included with your mouse, uninstall it and
install the standard Microsoft mouse driver.
• Make sure the mouse works when directly plugged into the computer.
• If the computer is coming out of standby mode, allow up to one minute to regain
mouse function.
• De-activate power-management schemes on the PC with which you are
experiencing problems.
• Try a different mouse.
The mouse is not detected at boot up.
• Check the cables and make sure that they are inserted correctly.
The computer boots up, but the mouse does not work.
• Make sure the mouse is plugged in properly.
• Make sure the mouse works when directly plugged into the computer. Rebooting
may be necessary when trying this.
• Try a different mouse.
• Boot the computer with the port selected.
When I switch from one port to another, mouse movement is completely
erratic.
• Make sure you do not have more than one mouse driver installed. Make sure that
the driver is either for a standard PS/2 or USB mouse, or a PS/2 mouse compatible
with Microsoft.
• Make sure you do not have any mouse drivers loaded in your “CONFIG.SYS” or
“AUTOEXEC.BAT” files.
• Avoid moving the mouse or pressing the mouse button when switching ports on
the KVM Switch.
• Do not switch ports while a computer is booting up.
P74529ea_F1DJ10xP_uk.indd 16
10/01/2008 10:37:45
