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General information
Your equipment will be repaired or replaced free of charge, on presentation of the
receipt, in the event of any material or manufacturing defect.
Belgacom alone shall determine what repairs and/or replacements are necessary.
The warranty on the repaired or replaced equipment shall end on the date on which the
original warranty on the purchased equipment expires, but shall not be less than 3 months.
The warranty shall not cover:
• damage of any kind that does not predate the sale;
• any damage, faults or defects attributable to the Customer or to causes unrelated to
the Equipment: lightning, power surges, humidity, accidental damage, improper use or
poor maintenance, failure to comply with the instructions in the user manual, and
force majeure;
• the repair or replacement of movable parts (cords, wires, plugs, aerials, etc.),
consumables (cells, batteries, paper, ink, etc.) needing regular replacement and the
supply of cleaning products.
The warranty shall not apply:
• to any changes or repairs to the terminal Equipment undertaken by the Customer
himself/herself or through the services of persons not designated by Belgacom;
• if the Customer removes or tampers with the manufacturer’s serial numbers and/or
brand names on the terminal Equipment.
Belgacom shall not be liable for any indirect or immaterial loss sustained by the
Customer as a result of the malfunctioning of the terminal Equipment, such as any loss
of production, revenue or contracts.
Note
The General Terms and Conditions for the Sale of Terminal Equipment can be
obtained on request from any Belgacom service available to the public or
at www.belgacom.be
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