89 / EN
Washing Machine / User’s Manual
5
Troubleshooting
Problem
Cause
Solution
Programs do not start after
the loading door is closed.
Start / Pause / Cancel button is not pressed.
•
Press Start / Pause / Cancel button.
It may be difficult to close the loading door in case
of excessive loading.
•
Reduce the amount of laundry and
make sure that the loading door is
closed properly.
Programme cannot be
started or selected.
The product has switched to self protection
mode due to a supply problem (line voltage, water
pressure, etc.).
•
Press and hold On/Off button for
3 seconds to reset the product to
factory settings. (See "Cancelling the
programme")
Water inside the product.
Some water has remained in the product due to
the quality control processes in the production.
•
This is not a failure; water is not
harmful to the product.
The product does not take
water in.
Tap is turned off.
•
Turn on the taps.
Water inlet hose is bent.
•
Flatten the hose.
Water inlet filter is clogged.
•
Clean the filter.
Loading door is not closed.
•
Close the door.
The product does not drain
water.
Water drain hose is clogged or twisted.
•
Clean or flatten the hose.
Pump filter is clogged.
•
Clean the pump filter.
Product vibrates or makes
noise.
Product is standing unbalanced.
•
Stable the product by adjusting the
feet.
A hard substance has entered into the pump filter.
•
Clean the pump filter.
Transportation safety bolts are not removed.
•
Remove the transportation safety
bolts.
Laundry quantity in the product is too little.
•
Add more laundry to the product.
Excessive laundry is loaded in the product.
•
Take out some of the laundry from
the product or distribute the load by
hand to balance it homogeneously in
the product.
Product is leaning on a rigid item.
•
Make sure that the product is not
leaning on anything.
There is water leaking from
the bottom of the product.
Water drain hose is clogged or twisted.
•
Clean or flatten the hose.
Pump filter is clogged.
•
Clean the pump filter.
Product stopped shortly
after the programme
started.
Machine has stopped temporarily due to low
voltage.
•
Product will resume running when the
voltage restores to the normal level.
Product directly drains the
water it takes in.
Draining hose is not at adequate height.
•
Connect the water draining hose as
described in the user manual.
No water can be seen in the
product during washing.
Water is inside the invisible part of the product.
•
This is not a failure.