11 - EN
6 Solution suggestions for problems
Problem
Cause
Explanation / Suggestion
Program cannot be
started or selected.
Machine may have switched to
self protection mode due to an
infrastructure problem (such as
line voltage, water pressure, etc.).
Reset your machine by pressing “Start/Pause/Cancel”
button for 3 seconds. (see, Canceling a Program)
There is water
coming from the
bottom of the
machine.
There might be problems with
hoses or the pump filter.
Be sure the seals of the water inlet hoses are securely
fitted.
Tightly attach the drain hose to the tap.
Make sure that the pump filter is completely closed.
Machine stopped
shortly after the
program started.
Machine can stop temporarily
due to low voltage.
It will resume operating when the voltage is back to the
normal level.
It continuously
spins.
Remaining time
does not count
down.
There may be an imbalance of
laundry in the machine.
The automatic spin correction system might have been
activated due to the unbalanced distribution of the
laundry in the drum.
The laundry in the drum may be clustered (bundled
laundry in a bag). Laundry should be rearranged and
re-spun.
No spinning is performed when the laundry is not evenly
distributed in the drum to prevent any damage to the
machine and to its environment.
It continuously
washes.
Remaining time
does not count
down.
In the case of a paused
countdown while taking in water:
Timer will not countdown until the
machine is filled with the correct
amount of water.
The machine will wait until there is a sufficient amount of
water to avoid poor washing results due to lack of water.
Then the timer will start to count down.
In the case of a paused
countdown at the heating step:
Time will not count down until
the selected temperature for the
program is reached
In the case of a paused
countdown at the spinning step:
There may be an imbalance of
laundry in the machine.
The automatic spin correction system might have been
activated due to the unbalanced distribution of the
laundry in the drum.
The laundry in the drum may be clustered (bundled
laundry in a bag). Laundry should be rearranged and
re-spun.
No spinning is performed when the laundry is not evenly
distributed in the drum to prevent any damage to the
machine and to its environment.
