33 / EN
Washer-Dryer / User’s Manual
7 Troubleshooting
Programmes do not start after the loading door is
closed.
• Start / Pause / Cancel button is not pressed.>>> *Press Start/
Pause/Cancel button.
• It may be difficult to close the loading door in case of excessive
loading.>>> *Reduce the amount of laundry and make sure
that the loading door is closed properly.
Programme cannot be started or selected.
• Washing machine has switched to self protection mode due to
a supply problem (line voltage, water pressure, etc. >>> Press
and hold On/Off button for 3 seconds to reset the machine to
factory settings. (See. “Cancelling the programme”)
Water in the machine.
• Some water may remain in the product due to the quality
control processes in the production. >>> This is not a failure;
water is not harmful to the machine.
There is water leaking from the bottom of the
machine.
• There is a problem with hoses or the pump filter. >>> Be sure
the seals of the water inlet hoses are securely fitted. Attach the
hose to the tap tightly.
• Pump filter is not closed securely. >>> Make sure that the
pump filter is closed securely.
Machine does not fill with water.
• Tap is turned off. >>> Turn on the taps.
• Water inlet hose is bent. >>> Flatten the hose.
• Water inlet filter is clogged. >>> Clean the filter.
• Loading door is not closed. >>> Close the loading door.
Machine does not drain water.
• Water drain hose is clogged or twisted. >>> Clean or flatten
the hose.
• Pump filter is clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
• Machine is standing unbalanced. >>> Adjust the feet to level
the machine.
• A hard substance has entered into the pump filter. >>> Clean
the pump filter.
• Transit bolts are not removed. >>> Remove the transit bolts.
• Laundry quantity in the machine is too little. >>> Add more
laundry to the machine.
• Machine is overloaded with laundry. >>> Take out some of
the laundry from the machine or distribute the load by hand to
balance it.
• Machine is in contact with a rigid surface. >>> Make sure that
the machine is not contacting anything.
Machine stopped shortly after the programme
started.
• Machine has stopped temporarily due to low voltage. >>> It
will resume running when the voltage restores to the normal
level.
Machine directly discharges the water it takes in.
• Draining hose is not at adequate height. >>> Connect the
water draining hose as described in the user manual.
No water can be seen in the machine during
washing.
• The water level is not visible from outside of the washing
machine. This is not a failure.
Loading door cannot be opened.
• Loading door lock is activated because of the water level in the
machine. >>> Drain the water by running the Pump or Spin
programme.
• Machine is heating up the water or it is at the spinning cycle.
>>> Wait until the programme completes.
• Loading door lock is engaged. Loading door lock will be
deactivated a couple of minutes after the programme comes
to an end. >>> Wait for a couple of minutes for deactivation of
the loading door lock.
• Loading door may be stuck because of the pressure it is
subjected to. >>> Grab the handle and push and pull the
loading door to release and open it.
Washing takes longer than specified in the user
manual.(*)
• Water pressure is low. >>> Machine waits until taking in
adequate amount of water to prevent poor washing quality due
to the decreased amount of water. Therefore, the washing time
extends.
• Voltage is low. >>> Washing time is prolonged to avoid poor
washing results when the supply voltage is low.
• Input temperature of water is low. >>> Required time to heat
up the water extends in cold seasons. Also, washing time can
be lengthened to avoid poor washing results.
• Number of rinses and/or amount of rinse water have increased.
>>> Machine increases the amount of rinse water when good
rinsing is needed and adds an extra rinsing step if necessary.
• Excessive foam has occurred and automatic foam absorption
system has been activated due to too much detergent usage.
>>> Use recommended amount of detergent.
Programme time does not countdown. (On models
with display) (*)
• Timer may stop during water intake. >>> Timer indicator will
not countdown until the machine takes in adequate amount of
water. The machine will wait until there is sufficient amount of
water to avoid poor washing results due to lack of water. Timer
indicator will resume countdown after this.
• Timer may stop during heating step. >>> Timer indicator
will not countdown until the machine reaches the selected
temperature.
• Timer may stop during spinning step. >>> Automatic
unbalanced load detection system might be activated due to
the unbalanced distribution of the laundry in the drum.
Programme time does not countdown. (*)
• Laundry is unbalanced in the machine. >>> Automatic
unbalanced load detection system might be activated due to
the unbalanced distribution of the laundry in the drum.
