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Washing Machine / User’s Manual
Problem
Cause
Solution
Loading door cannot
be opened.
Loading door lock is activated
because of the water level in
the product.
•
Drain the water by running the Pump or
Spin programme.
Product is heating up the water
or it is at the spinning cycle.
•
Wait until the programme completes.
Loading door may be stuck
because of the pressure it is
subjected to.
•
Grab the handle and push and pull the
loading door to release and open it.
If there is no power, loading
door of the product will not
open.
•
To open the loading door, open the pump
filter cap and pull down the emergency
handle positioned at the rear side of the
said cap. See “Opening the loading door in
case of power failure”
Washing takes
longer than
specified in the user
manual.(*)
Water pressure is low.
•
Product waits until taking in adequate
amount of water to prevent poor washing
quality due to the decreased amount of
water. Therefore, the washing time extends.
Voltage is low.
•
Washing time is prolonged to avoid poor
washing results when the supply voltage
is low.
Input temperature of water
is low.
•
Required time to heat up the water
extends in cold seasons. Also, washing
time can be lengthened to avoid poor
washing results.
Number of rinses and/or
amount of rinse water have
increased.
•
Product increases the amount of rinse
water when good rinsing is needed and
adds an extra rinsing step if necessary.
Excessive foam has occurred
and automatic foam absorption
system has been activated due
to too much detergent usage.
•
Use recommended amount of detergent.
Programme
time does not
countdown. (On
models with display)
(*)
Timer may stop during water
intake.
•
Timer indicator will not countdown until
the product takes in adequate amount of
water. The product will wait until there is
sufficient amount of water to avoid poor
washing results due to lack of water. Timer
indicator will resume countdown after this.
Timer may stop during heating
step.
•
Timer indicator will not countdown
until the product reaches the selected
temperature.
Timer may stop during
spinning step.
•
Automatic unbalanced load detection
system is activated due to the
unbalanced distribution of the laundry in
the product.
Programme
time does not
countdown. (*)
There is unbalanced load in the
product.
•
Automatic unbalanced load detection
system is activated due to the
unbalanced distribution of the laundry in
the product.
