BEIN IRHD-1000S/XX, User Manual, Page: 26 / 31

GB24
Error Messages
Error messages Possible causes What to do
No or bad signal
[Satellite]
The satellite dish is not
pointing at the satellite.
Adjust the dish alignment.
Signal is too weak.
Increase the LNB voltage or
connect a signal amplifier.
Satellite dish is too small. Change to a larger dish.
Problem with LNB Change the LNB.
Wrong antenna setting Set the antenna correctly.
No or bad signal
[Cable]
The cable is not
connected.
Make sure the cable is
connected correctly.
The cable may be
damaged or defective.
Replace the cable.
The channel is not
broadcasting.
Replace the cable.
No or bad signal
[Terrestrial]
The aerial is not pointing
correctly.
Adjust the aerial. Check
the cable from the aerial.
If you cannot resolve
the problem, request a
professional to test your
aerial installation.
The channel is scrambled
or not available.
The channel has a signal
but no audio or video.
Check if the channel is
currently on air.
The channel has
been deleted by the
broadcasting company.
Check if the channel is
currently on air.
The channel is for data
broadcasting.
Remove the channel from
the channel list and check
for new transponder
details.
The audio is not available.
The channel has a video
signal but no audio.
Press the audio button to
confirm that the channel
has audio options.
Error messages Possible causes What to do
No access
No access
Make sure you have
a subscription to the
channel.
No authorisation
If the product has been in
standby or power off for a
long time, please wait for
authorisation. It may take
up to 60 minutes.
No card inserted
Smartcard is not inserted. Insert the Smartcard.
Incorrect card
Wrong Smartcard is
inserted.
Insert the correct
Smartcard.
Smartcard is not inserted
correctly.
Remove the Smartcard and
reinsert it.
Smartcard is damaged.
Contact your Smartcard
retailer or channel
broadcaster and ask for
replacement.
CI-Module not installed
CI-Module not installed
CI-Module is not inserted.
Insert the CI-Module.
CI-Module is not inserted
correctly.
Remove the CI-Module and
reinsert it.
CI-Module is not
recognised.
Insert another CI-Module
to check if the current one
is working.
Invalid CI-Module
Wrong CI-Module
Insert the correct CI-
Module.
CI-Module is damaged. Replace the CI-Module.
The antenna cable is
short-circuited.
[Satellite]
LNB cable is short. Replace the LNB cable.
LNB is internally short. Replace the LNB.
Alien substance is inserted
into the LNB IN port. The
port may be damaged.
Remove the alien
substance and contact the
service centre if the port is
damaged.
Appendix