GB22
Trouble Shooting
Before contacting the customer service centre, make sure to read the tips
below carefully. If the problem persists after you complete the following
procedure, please contact HUMAX customer service for further instructions.
1. No message is displayed on the front display. (The product will not
switch on.)
• Check the main power cable and make sure it is plugged into a suitable
power outlet.
• Check that the mains supply is switched on.
• Connect the power cable to a different power outlet.
• Check that the power switch is on at the rear of the product. (where
applicable)
2. No picture
• Make sure that the product is powered on and in operation mode. (Press
the STANDBY button)
• Make sure that the AV cable is firmly connected to the TV.
• Make sure that the antenna cable is properly connected to the product.
• Be sure to activate channel search.
• Check the brightness level of the TV.
• Check if the channel is currently on air.
• Make sure that STB or PVR is selected as input on the remote control.
• Make sure that the antenna setting in the menu is correct. (satellite only)
3. Poor picture/sound quality
• Make sure there is no mobile phone or microwave oven near the product.
• Keep the power cable and the RF cable apart from each other.
Note:
If the antenna is covered with snow or the RF is weakened by heavy rain, the
condition of the sound and picture may temporarily be poor. However, poor
sound and picture quality due to weather conditions cannot be accepted as a
malfunction of product.
[Satellite]
• Change the satellite dish for a larger one as this will increase the signal
levels received.
• Replace the LNB with a lower noise factor in cases where the noise factor
is too high.
• Replace the LNB with a lower noise factor in case the noise factor is too
high.
• Replace the LNB with a new one in case it is damaged or out of order.
• Install the antenna in an obstacle-free place.
• Check the signal levels and adjust your antenna if the level is too low. The
signal level may be affected by weather conditions.
4. No or poor sound
• Check that your AV cable is connected correctly.
• Check the volume levels of your TV set and the product.
• Check if the product or TV is on mute.
• Check audio type or soundtrack option. (where applicable)
5. Remote control does not operate.
• To control the product, the top end of the remote control should point
directly towards the receiving part of the product.
• Remove and reinsert the batteries in the remote control.
• Replace the batteries in the remote control for a new set.
• Set the remote control to STB or PVR mode, if you are using the universal
remote control. (where applicable)
6. Cannot make reservations.
• Check that no previous reservations are conflicting with the new
reservation.
7. No password information is given.
• The default password is 0000.
8. Channel search does not work.
•
[Satellite]
Make sure that the antenna setting in the menu is correct.
•
[Cable]
Make sure that your cable is connected correctly.
•
[Terrestrial]
Use the appropriate antenna capable of receiving VHF or UHF
channels for your area.
9. Cannot update new software.
• If the product does not show a message requesting update, this means no
software is available.
10. Cannot watch scrambled channels.
• Check that you have the appropriate Smartcard or CI-Module. Reinsert the
Smartcard or CI-Module and make sure it initialises correctly.
• Check in the menu that the product is detecting the Smartcard or
CI-Module.
Appendix