GB23
• Check in the menu that you have a valid subscription to the channels you
want to view.
• Make sure that the Smartcard or CI-Module is not damaged.
11. Cannot watch pay channels.
• Check in the menu that you have a valid and working subscription to the
channels you wish to view.
12. The product makes a humming noise.
• The noise is from the fan; the hard disk is operating normally.
13. Cannot record progammes. (PVR only)
• The hard disk is full. Delete unnecessary programmes and make space for
new recording.
• Check if the recording conflicts with another channel. Stop the current
recording or wait until the recording is finished.
• Check that the product is switched on when the recording starts.
14. Cannot operate Time Shifted Recording. (PVR only)
• TSR may not be available during recording. Wait until the recording is
finished.
• Delete unnecessary programmes and make space for new recording.
15. Cannot playback. (PVR only)
• To playback the recorded file of a scrambled channel, use the Smartcard.
In case it has been a long time since you last recorded, this may not work.
Contact the product distributor.
• The signal during recording may be weak or the hard disk too full.
16. Cannot change channels while recording. (PVR only)
• Certain channels may not be changed due to restriction of the tuner or
connection type.
HUMAX Customer Support
Information concerning troubleshooting, software upgrade and product
support is provided in the following website. Should your product require
warranty service, please contact the customer service center of which
Appendix
telephone number is on the website.
Middle East
(Dubai. UAE)
E-mail:
Website:
Language:
[email protected]
http://www.humaxdigital.com/me/support
Arabic / English
Note:
For hardware repair, please visit our website.