BEEM – Elements of Lifestyle
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12.
Guarantee, service, repairs
This high quality product from BEEM has been made in accordance with the latest
manufacturing methods.
We guarantee that this high-quality product is in perfect condition. We will remedy all
material or manufacturing defects free of charge within the warranty period.
The warranty period for this product is 24 months.
With
industrial
or similar
use
e.g. in hotels, guesthouses or communal facilities, or
when the customer is not a consumer in terms of the German Civil Code, the
manufacturer provides a
warranty of 6 months
. This does not affect the warranty
exclusion.
Warranty exclusion:
the warranty specifically excludes defects that have been caused
by incorrect manipulation, disregard of the operating instructions and safety notes, use
of force, alterations, attempts at self-repair or repair attempts undertaken by unqualified
third parties. Also excluded are defects caused by normal wear & tear.
Insofar as we are legally obliged to provide a warranty, we will either repair or replace
the defective item free of charge – with rights of replacement or reduction in price being
excluded. If it is not possible to repair the product after a number of attempts have been
made, or if the replacement is also defective for reasons which are our responsibility,
then the customer is entitled to a reduction in price or, at his discretion, to withdraw
from the contract. The warranty is not extended by availment thereof.
The dealer from whom you purchased the product is responsible in the first instance for
swapping
(exchange or replacement),
return
of the product (withdrawal from the sales
contract) or
reduction
in the sale price. This is especially the case in the event of return
or claims for reduction in price, since these must be settled with consideration for the
sale price. Refund of the sale price in the event of return of goods, or issue of a credit
note in the case of price reduction, can only be effected by the dealer from whom you
bought the product.
If defects should transpire, contrary to expectations, please try first by telephone to clear
up the problem. If the problem still remains please send the carefully-packed article to
your dealer or to the customer service address given below. Include your full address,
the product’s type and model number and the serial number; these are to be found on
the rating label. Describe as detailed as possible the defects or deficiencies. A machine-
generated and dated sales receipt or invoice is to be enclosed with the product or spare
parts order. Warranty services cannot be rendered without a machine-generated and
dated sales receipt or invoice, either for repairs, spare parts or other claims.
Outside of Germany and especially in non-EC countries, send the article to your dealer or
to your local distributor. You can obtain information from the customer service address
below, preferably via email.
You can also arrange for repairs that are not covered by the warranty to be carried out
by customer service - outside of Germany, via your dealer or distributor. These will be
invoiced on their individual merits.
Consumable parts & materials
can be ordered from your dealer or from the stated
customer service address. Outside of Germany, please contact your dealer or distributor
in the first instance.
Contact your dealer or the stated customer service department if you want product
information or wish to order accessories or ask questions relating to service matters.
