EN
24
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps that are listed, contact the cus-
tomer service department.
Do not attempt to repair a defective electrical device yourself!
Problem
Possible cause
Fix
The device cannot
be switched on.
The mains plug is not inserted
correctly in the socket.
Insert the mains plug.
The socket is defective.
Try another
socket.
No mains voltage is present.
Check the fuse of the mains
connection.
The On / Off switch (
9
) has not
been pressed.
Press down the On / Off
switch.
The fuse in the fuse
box is triggered.
Too many devices connected
to the same circuit.
Reduce the number of devices
in the circuit.
No error can be identi
fi
ed.
Contact our customer service
department.
The brushes do not
rotate.
Have the brushes been
removed from the device in
between times?
Check whether the screws are
fi
xed
fi
rmly in place (see the
“Cleaning and Maintenance”
chapter | “Removing /
Attaching Brushes”).
Are the brushes being blocked
by an object?
Switch off the device, pull out
the mains plug and remove
the blockage.
Shoe wax is
running out of the
shoe wax con-
tainer.
There is too much shoe wax in
the shoe wax container.
Do not over
fi
ll the shoe wax
container!
The sphere and spring are
not correctly positioned in the
shoe wax dispenser (
4
).
Check whether the sphere
and spring have been inserted
correctly (see the “Cleaning
and Maintenance” chapter
| “Inserting / Removing the
Shoe Wax Container”).
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