What to do if...?
Problem
Cause
Remedy
The roller shutter curtain is raised un-
evenly or not at all.
1.
One or more attachments have
broken off.
2.
Lath has broken off.
Repair system; then re-programme limit
positions.
Tubular drive overruns the upper limit po-
sition
Stops have broken off
Repair system; delete limit positions, then
re-programme limit positions
Tubular drive overruns the lower limit po-
sition. Noises can be heard
One or more attachments have broken
Repair system; delete limit positions, then
re-programme limit positions
Tubular drive overruns the limit position or
does not reach the set limit position.
A short circuit caused by dampness.
Repair electrical installation; re-pro-
gramme limit positions.
External devices are connected to the
connecting cables of the tubular drive.
Check electrical installation; remove any
external devices; re-programme limit po-
sitions
Due to long cable, L1 and N connection
have been reversed.
Change around L1 and N (N = blue, L1 =
black/brown); re-programme limit posi-
tions
Tubular drive stops arbitrarily; cannot be
restarted in the same direction.
Tubular drive is overloaded.
Use a more powerful tubular drive.
Roller shutter curtain keeps sticking; too
much friction.
Repair system; delete limit positions, then
re-programme limit positions
A pre-used tubular drive is installed
Delete limit positions, then re-programme
limit positions
Tubular drive does not run in the right dir-
ection.
Tubular drive is overheated.
The tubular drive is operational again
after a few minutes.
Tubular drive switched off the last time it
went in that direction because of an ob-
struction.
Clear and remove the obstruction and set
the drive in the direction required.
Electrical connection faulty.
Check the electrical connection.
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