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RST978 INSTALLATION & USER MANUAL 

45

 

Troubleshooting the RST978 

This chapter provides information to help you troubleshoot problems you may 
encounter while running the RST978.  

 

Q

 

No power on RST978 when in cradle 

A

 

Check power is connected to the interface unit 

Check the vehicle ignition is in ACC or IGN or ON position 

Ensure the 9505A Handset had been powered on 

Ensure the Connector cable to the 9505A is firmly fitted 

Check all the connection cables to and from the interface units 

  

Q

 

RST978 fails to register with the Iridium service after 30 seconds 

A

 

Check connections 

Check Antenna connection and location 

Ensure SIM is inserted in handset 

Remove the handset from the cradle and test 9505A handheld on its 
own outside of the vehicle

 

 

Q

 

I am unable to make a call 

A

 

Check that the antenna adaptor is connected correctly 

Check the connector cable 

Check the phone has power 

Check the phone is registered on the network 

Try powering the handset on and off again whilst in the cradle 
connected

 

 

Q

 

I am unable to register on the network 

A

 

Check the antenna adaptor is connected correctly 

Check the antenna is not obstructed in anyway 

Ensure the antenna has not been damaged 

Attempt to make a call outside of the vehicle using the 9505A in 
handheld mode

 

 

Summary of Contents for RST978

Page 1: ...RST978 INSTALLATION USER MANUAL 1 In Vehicle Hands Free RST978 Installation User Manual Suitable for the Iridium 9505A Portable Satellite Telephone Beam Communications Pty Ltd ...

Page 2: ...ibility is assumed by Beam for its use or for any infringement of patents or other rights of third parties which may result from its use No licence is granted by implication or otherwise under any patent or patent rights of Beam Beam reserves the right to change specifications at any time without notice Copyright 2005 Beam Communications Pty Ltd All rights reserved 8 Anzed Court Mulgrave Victoria ...

Page 3: ...13 Planning the Antenna Installation 13 Installation Options 13 Antenna Installation Guides 14 Examples 14 Maritime Installations 14 Mobile Transport Installations 14 Installing Antenna Cables 15 Guidelines for Making Electrical Connections 16 Guidelines for Routing Cables 17 Wiring for Additional Features 17 Convenient On Off Feature 17 Entertainment Mute Feature optional 17 Horn Alert Ring Featu...

Page 4: ...Intelligent Handset 34 Iridium Display Definitions 35 Indicator Description 35 Symbol Matrix 9505A V s Intelligent Handset 36 Power On Messages 37 Press OK to redial the number automatically Installing the Antenna 38 Installing the Antenna 39 Installing the Antenna Cable 39 Protecting the Antenna from Lightning 39 Assuring Quality of Iridium Service 40 Obstructions 40 RF Interference 40 Symptoms o...

Page 5: ...m Intelligent Handset RST970 The handset supports voice calls as well as utilizing the Iridium SMS service The handset is compact and includes an inbuilt ring alert The handset also enables a private in vehicle conversation RS232 Data Port A RS232 serial data port is provided via the Comm Port allowing data calls or tracking alerting modules or a PC to be connected Refer to the AT commands guide o...

Page 6: ...ne Transceiver Cable from 9505A to HFI module 3 wire Power cable harness 2 Fuses 1 user manual in hard copy Optional Accessories Battery Backup Sub System Intelligent handset uses RJ45 port RS232 Data cable Antenna Cable Antenna Alert Tracking Interface See your Service Provider for pricing and availability of these optional accessories ...

Page 7: ...encies and industry reviewed the available body of research to develop the updated ANSI standard Antenna Care Use only the supplied or an approved replacement antenna Unauthorized antennas modifications or attachments could damage the phone and may violate local agency regulations Please refer to your Service Provider for further information Phone Operation Do not operate your mobile telephone whe...

Page 8: ...ical Devices If you use any other personal medical device consult the manufacturer of your device to determine if it is adequately shielded from external RF energy Your physician may be able to assist you in obtaining this information Turn your phone OFF in health care facilities when any regulations posted in these areas instruct you to do so Hospitals or health care facilities may be using equip...

Page 9: ...soline stations below deck on boats fuel or chemical transfer or storage facilities areas where fuel odors are present for example if a gas propane leak occurs in a car or home areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you normally would be advised to turn off your vehicle engine For Vehicles Equipped with an Air Bag An air bag...

Page 10: ...he air bag inflates serious injury could occur Selecting a Location for the Hands Free Interface Unit HFI In many vehicles the best location for these units is on the floor or the rear vertical panel of the trunk compartment Alternate locations include under the dashboard under the front or rear seat or under the rear speaker deck panel Be sure that whatever location you choose meets these guideli...

Page 11: ...le operation or with driver or passenger seating or leg space Selecting a Location for the Speaker The speaker should be mounted under the dashboard on the transmission hump or in another suitable location using the mounting bracket supplied with the speaker assembly When selecting a location for the speaker consider these guidelines Position the speaker so that it does not interfere with vehicle ...

Page 12: ...the vehicle either on the driver side sun visor or on the head liner above the driver Do not position the microphone where it may be blocked by the visor Position the microphone so that it faces the user of the mobile when the user is seated normally Do NOT position the microphone near a window or in any location where road noise or any ambient background noise may be substantially high above 85 d...

Page 13: ...o connect the Antenna and to the antenna connector To minimize the loss of radio signal from the antenna to the terminal the coaxial cable system between the antenna and the other component should be less than 3db including connector loss Installation Options The mobile antenna system consists of a fixed mount antenna and a coaxial cable system that connects the antenna to the Satellite Terminal E...

Page 14: ... equipment Whilst it is not always possible to gain clear line of sight to the horizon in all situation due to poor access or environmental conditions every effort should be made to achieve maximum visibility at all times As there is a wide range of antenna options available it is always best to talk with your Service Provider about the most appropriate antenna installation for your application Ex...

Page 15: ...the cable supplier s recommended limits Use coaxial sealant shrink wrap tubing electrical tape or another suitable product to seal all cable connections appropriately to prevent moisture and corrosion damage from weather exposure Connectors should be tightened as shown below in the absence of manufacturer advice specific to your cable o Tighten Type N connectors to a torque of 0 68 to 1 13 N m 6 t...

Page 16: ...line Failing to insert a 10 amp fuse can cause the telephone to overheat Many parts of the vehicle can produce electrical noise that interferes with the electrical radio system operation The ignition system is the most common source of electrical noise interference Before you begin installation ensure that the ignition wiring and connections to the vehicle battery are in good working condition Als...

Page 17: ...des a Green wire which when connected to sense the status of the vehicle ignition enables the user of the mobile to conveniently turn the phone on and off with the vehicle ignition Entertainment Mute Feature optional The entertainment mute output connects to the mute input on your car radio if the radio includes a mute function The entertainment mute feature automatically mutes the radio when you ...

Page 18: ...her components to avoid potential interference 3 Using a bench power supply in place of the vehicle battery verify that all components are functioning properly Installation Procedure Installation Sequence Install the components in the following order 1 Mount Install 9505A cradle 2 Mount Install HFI box 3 Installing interface cables 4 Install directional microphone 5 Install speaker 6 Install 9505A...

Page 19: ...11 32V DC Input Radio Mute _ Negative Ground Positive Accessory 3A fuse 1A fuse Antenna Iridium 9505A Handheld ELECTRICAL LEGEND RED 12v B Black GND B Green Accessory Power Acc Intelligent Handset Optional Speaker Microphone Power LED DB9 Comm Port Line In Out Optional ...

Page 20: ...ailored installations Various brackets can be obtained from Auto Electricians or automotive parts suppliers Installing the HFI Adapter Box In most vehicles the best location for mounting the HFI Adapter Box is under the dash or under the front seat The box must be protected from dirt and moisture and must have adequate space for cooling The box also requires adequate space to allow for cable conne...

Page 21: ...han this will cause an attenuated voice level received The microphone can also be installed in the centre of the cabin if required so it is central to the vehicles interior space Follow these guidelines for positioning the microphone 1 Do not place the microphone so that the visor can block it when flipped up or down 2 Do not place the microphone where it is exposed to direct air flow from an open...

Page 22: ... this will cause heavy feedback within the system 3 Route the cable carefully to ensure that it does not get crimped by any heavy objects or enclosures this will avoid damaging the cable The speaker can be mounted in a convenient safe location where it does no obstruct the driver The bracket attaches to the Speaker using the bolt supplied The Bracket itself can be then mounted in a suitable positi...

Page 23: ...nterface cable 1 Connect the cable to the RST978 Interface Unit 2 Ensure there is sufficient cable between the unit and the cradle to connect to the 9505A handset 3 Ensure the curly cable allows enough movement to remove the handset from the cradle when installing ...

Page 24: ...ipe and black wires directly to the battery or as close as possible to the battery Use a grommet or other protection to prevent wear on metal surfaces for these wires 4 Prepare the fuse block Remove all fuses and tape them to their respective holders before making any connection DO NOT insert fuses until you have completed and inspected all connections 5 Connect the BLACK Ground wire to negative b...

Page 25: ...y fastened Ensure that no wires are exposed once the screw is fastened to avoid blowing a fuse The cables should only be connected as specified according to the below diagram The external ring alert and the Mute connector are for optional wiring Refer to the earlier section for details ELECTRICAL LEGEND 1 RED 12v B 2 Black GND B 3 Green Accessory Power Acc Radio Mute Horn Alert Output that switche...

Page 26: ...dset which is mandatory for a fixed installation To attach the antenna adaptor follow these steps Connecting the adaptor 1 Connect the adaptor to the antenna cable The cable should be fitted with a TNC type connector for easy of connection Removing the Antenna from the 9505A handset 1 Ensure the antenna is facing down and completely retracted 2 Holding the 9505A handheld firmly press down on the a...

Page 27: ...re that the antenna cable is fixed with proper strain relief so that there is no stress on the adaptor or the phone antenna connector NOTE If the phone displays Rotate and Extend Antenna then the adaptor is not properly aligned and clicked into the 45 angle Please re adjust adaptor Note Be careful to ensure that when you are removing or installing the antenna or adaptor that the handsets power is ...

Page 28: ... cord are in place you are now ready to connect to the 9505A handset 1 Connect the main cable assembly to the base of the 9505A as illustrated below 2 Connect the Audio output connector as shown 3 Connect the Power connector to the handheld as shown Main Cable Assembly Audio Connector Power Connector ...

Page 29: ...ector Once the antenna adaptor and the connector cable are affixed to the 9505A the unit can now be placed into the cradle to secure the handset To place the handset in the cradle simply 1 Line up the handset so that it sits on the base of the cradle 2 Rest the handset towards the back of the cradle 3 Now squeeze the sides of the cradle to lock the handset into place securely To remove the handset...

Page 30: ...ion To confirm that the phone is working properly follow the instructions in this section Checking Phone Performance 1 Place a call Place a call from the mobile and confirm proper operation 2 Answer a call Have someone place a call to the mobile and confirm proper operation Using the antenna adaptor The Antenna adaptor is required to be used in conjunction with the RST978 In vehicle unit The anten...

Page 31: ...rn off phone after the first 5 seconds The vehicle ignition can be returned to ACC ON position during this time and the phone will remain on without phone power dropout This is useful if the vehicle was inadvertently turned off during a voice call If ACC remains off then the Interface unit will also turn off after a further few seconds 3 If the power button is pressed after the accessories has alr...

Page 32: ...or tracking alerting modules or a PC to be connected A copy of the AT commands can be downloaded from the Beam Communication website at www beamcomm net The DB9 Comm Port enables any data device to be connected to the Hands free Interface unit In order to use the Data Service over the Iridium network you must ensure that Data Access has been set up with your service You should consult your Service...

Page 33: ...el of this interface is that of typical equipment being 10dBV which is about 0 3V Line In Out Port Wiring pinout NOTE 1 The 2 5mm stereo plug is not supplied with the handsfree kit NOTE 2 It is recommended to use screened 2 core audio cable in making the plug NOTE 3 It may be required to adjust the gains of the communications system that is being interfaced in order to achieve optimum levels Line ...

Page 34: ...cradle and the connectors required take up too much space or whereby it potentially may obstruct the driver An optional Beam RST970 Intelligent Handset will simply connect to the Hands Free Interface Unit When connecting the RST970 Intelligent Handset make sure that the Vehicle Accessories is off and the 9505A is off Note Only an approved Beam DPL Based Iridium Intelligent Handset should be instal...

Page 35: ...me in either 12 hour or 24 hour format Message Indicator Appears when you receive a new message It flashes when the SIM card is full Satellite Mode Indicator Appears when your phone is in satellite mode Home System Indicator appears when the phone has successfully registered with the Iridium satellite No Service Indicator Appears when your phone is not capable of placing or receiving calls In Use ...

Page 36: ...RST978 INSTALLATION USER MANUAL 36 Symbol Matrix 9505A V s Intelligent Handset Symbol 9505A Intelligent Handset N A Not Used Not Used 9505A Display Intelligent Handset DPL Not Used Not Used ...

Page 37: ...nd press OK to proceed Enter PIN Enter the four to eight digit SIM card PIN code provided by your service provider and press OK to proceed Insert Card Power off your phone make sure your SIM card is inserted completely and then power your phone on again Check Card The SIM card is damaged or inserted the wrong way Blocked If the SIM card PIN code is incorrectly entered three times in a row your pho...

Page 38: ... INSTALLATION USER MANUAL 38 Message Description continued Restricted Area The phone is unable to access the network Move to an area where calls are allowed Redial Press OK to redial the number automatically ...

Page 39: ...ection to the 9505A handheld using the antenna adaptor as provided with your 9505A kit when it was purchased Protecting the Antenna from Lightning Antennas mounted in fixed installations can be exposed to lightning strikes in certain geographical and climatological environments It is not possible to protect the handset the antenna or surrounding and or connected equipment or structures from damage...

Page 40: ...e Iridium satellites cross the sky from horizon to horizon during a call connection A good rule of thumb is that all surrounding obstructions should be lower than the top of a fist which is extended at arms length and the bottom of the fist placed on the horizon Note that Iridium performance is immune from natural environments such as clouds fog rain snow wind and smoke RF Interference All wireles...

Page 41: ...erwise distorted voice These symptoms may be intermittent or persistent depending largely on the interference source its distance strength and frequency relative to the Iridium unit Mitigation of RF Interference Either or both of the following can significantly improve degradation of service due to RF interference to the Iridium unit a Increasing the distance and moving the Iridium antenna off axi...

Page 42: ...n Active Inmarsat M 4 Terminal Antenna Main Lobe directly in front and in line with the Inmarsat terminal antenna 715 feet 217 meters Side Lobe directly to the side and in line with the Inmarsat terminal antenna 100 feet 30 meters Rear Lobe directly to the rear and in line with the Inmarsat terminal antenna 250 feet 76 meters Inmarsat C CAPSAT Recommended Distance Between an Iridium Unit and an Ac...

Page 43: ...C Weight HFI module 0 5 kg Dimensions HFI module L183 x W130 x H27mm RS232 Comm Port Specification The RST978 is provided with a RS232 serial port for data connection It is a 9 pin D type female socket wired DCE for connection to a standard PC with a 1 1 cable Physical Connection The pin out of both connectors is described in the following table Pin Signal Direction Description 1 DCD RST PC Data C...

Page 44: ...odems or full hardware handshaking on RTS CTS with DCD carrier indication RS232 Port Electrical Parameters The Comm Port conform to the RS232 interface specification with the following parameters Parameter Specification Communication Rate 220 to 19 200 Baud recommended maximum Protocol 1 start bit 8 data bits no parity 1 stop bit asynchronous Voltage Levels and Sensitivity RS232 compliant ...

Page 45: ...ium service after 30 seconds A Check connections Check Antenna connection and location Ensure SIM is inserted in handset Remove the handset from the cradle and test 9505A handheld on its own outside of the vehicle Q I am unable to make a call A Check that the antenna adaptor is connected correctly Check the connector cable Check the phone has power Check the phone is registered on the network Try ...

Page 46: ...make a quality call Check the location of the microphone ensure it is not located near an air vent or too close to an open window Test on another call Q There is extreme echo on the call A Check the volume of the terminal is not on the highest setting as this will create echo try turning it down a little Ensure the speaker and microphone are not positioned too close together Ensure that the microp...

Page 47: ...alled correctly Q Phone will not change from hands free mode to handheld A This is normal operation and should be avoided Always turn the handset off before removing the connectors Q Phone powers off once the ignition is switched off or the key is removed A This is normal operation however connecting the ACC cable to a constant power source on the vehicle will rectify this if such an operation sce...

Page 48: ...Has a new SIM card been inserted Q You can t receive calls A Check to see that your phone is powered on Check the antenna Is it properly mounted Do you have a clear view of the sky Check the signal strength If the signal is weak move the vehicle to a more open area Check the Call Forwarding and Call Barring settings Check the Ringer setting If it is off there is no audible ringer Q You can t make ...

Page 49: ...SIM and phone contacts If they are dirty clean them with an antistatic cloth Q You can t cancel call forwarding or call barring A Wait until you are in an area with good network coverage and try again Q Your PIN is blocked A Check Card or Insert Card Check the card is inserted correctly Check the contacts of the card are clean Clean the chip with a soft cloth See your Service Provider if continues...

Page 50: ...ns to the Customer Beam Communications will repair or replace at our option any defective product provided that our analysis and or inspection discloses that such defects developed under normal and proper use 4 This warranty does not extend to goods subjected to liquid or particulate ingress extreme humidity misuse neglect accident or improper installation or to maintenance or repair of products t...

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