75.5268.01 20070111
Page 7 of 7
SYMPTOM
PROBABLE CAUSE
CORRECTIVE ACTION
The door will not open and
no red LED lights up.
The sensor power is off.
Check the wiring and the power supply.
The sensor "sees" the door moving.
Increase the tilt angle and/or reduce the sensitivity.
The door opens and closes
constantly.
When closing the door creates vibrations
picked up by the sensor.
Ensure that the sensor is correctly fixed.
If the rejection mode is set at level 1, set this parameter to
level 2.
Reduce the sensitivity.
Switch to unidirectional mode.
The sensor will not unlock
when access code is
entered.
Improper access code being entered.
Cut and restore power supply. No access code is required
to unlock during the first minute after powering. Press on
“unlock”, then on “lock” and introduce a new access code.
Batteries in the remote control are weak
or installed improperly.
Check the batteries insertion.
Change the batteries.
The sensor does not
respond to the remote
control.
Remote control is badly pointed.
Point the remote control towards to the sensor.
TROUBLE-
SHOOTING
Do not leave problems unresolved. If a satisfactory solution cannot be achieved after troubleshooting a
problem, please call B.E.A., Inc. If you must wait for the following workday to call B.E.A., leave the door
inoperable until satisfactory repairs can be made. Never sacrifice the safe operation of the automatic door
or gate for an incomplete solution.
The following numbers can be called 24 hours a day, 7 days a week. For more information, visit
www.beasensors.com
.
West: 1-888-419-2564
Mid-West: 1-888-308-8843
South-East: 1-800-407-4545
North-East: 1-866-836-1863
US and Canada: 1-866-249-7937
Canada: 1-866-836-1863
COMPANY
CONTACT
