Troubleshooting
b. If you have extra peripherals or components, please do some swapping at a bare
setup to narrow down the fault.
c. If the fault is the motherboard and you are certain of it and with all exhaustive
attempts to get it to work even at bare minimum and with slowest speed setup,
then it may require a repair or a replacement. You can get it repaired or replaced
for free if within warranty of your reseller and/or BCM’s. Check your reseller
for the warranty and exchange policies. Please note that BCM DO NOT BACK
reseller’s warranty if it EXCEEDS BCM’s current warranty policy which is one
year from the date of manufacture and the board is PAST BCM’s warranty
period. If your reseller is out of business or no longer in service, then the BCM’s
warranty policy applies. Please also note that if the reseller is still in the
business, BCM will IGNORE ALL RMA requests associated with this reseller.
First: To determine how old your board is: Look for the label matches to this 14
digits barcode. The break-up of 14 digits barcode is: First Set – 5 digits = Part
Number; Second Set – 2 digits = Year (98 = 1998, 00 = 2000, and so forth);
Third Set – 2 digits = Week (45 = 45
th
week of that year); Forth Set – 5 digits =
Serial Number. You will need to determine the age of the board yourself.
You may wish to go into discussion board to submit your statement or request and/or to read
other people’s input that may be of some help to you, please go to:
www.bcmcom.com
>> Support >> Discussion Board
