BBPOS WisePad 2 Plus User Manual Download Page 2

Accepts Contactless, Chip and Pin and Magstripe payments,
maximising your payment options.
Accepts AMEX, Apple Pay and Google Pay.
Doesn’t need to connect to any App to function, making it easy
and simple.
Comes in a Wifi Only model or a Wifi and 3G model. The WIFI
model will connect to mobile hotspots and the 3G model comes
with its own data SIM.

The Wisepad 2 Plus is a portable payment device with an integrated
receipt printer, making it ideal for businesses who want to take a
variety of payments using a portable device. 
 

  Backlight Screen
  Connectivity icons & Battery level
  4 x 4 keypad, numbers 0 – 9, lettered
  Power / settings button
  Up & Down arrows
  Cancel button (Red X)
  Back button (Yellow arrow)
  Enter / Confirm button (Green tick)
  Micro USB port

Features:

 

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INTRODUCTION

On the small barcode located on

the paper sleeve of your device

packaging. 

Underneath the battery in the

back compartment.

Please press and hold the power

button to restart your device.

Check your ‘Scanned Devices List’

on your smartphone or tablet. You

should see your device serial

number listed. You can find your

serial number in two places:

 

YOUR ACCOUNT

The Payacardservices team will make sure your device is set up and
ready to use straight out of the box, saving you time and ensuring
you’re ready to collect card payments right away. All you need to do
is connect to your WIFI or 3G connection. You can track your
payments on your Payacardservices Merchant Portal.

YOUR WISEPAD 2 PLUS

TROUBLESHOOTING

MY DEVICE CANNOT BE PAIRED

The display may turn off after

entering the ‘Sleep Mode’ to save

power. Press and hold the power

button to restart the device. If the

device does not turn back on it

may be out of power. Please use

the Micro USB to recharge it and

then retry.

MY DISPLAY TURNED OFF

AUTOMATICALLY

Press and hold the power button

to turn on the device again. The

device will automatically connect

with your smartphone or tablet

again. The device may be at a

lower battery level, in which case

you can recharge using the Micro

USB. Ensure your smartphone or

tablet is within reception range,

then retry.

MY DEVICE LOST CONNECTION WITH

MY SMARTPHONE/TABLET WHEN THE

DEVICE IS AUTO-OFF

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Summary of Contents for WisePad 2 Plus

Page 1: ...AD 2 PLUS P A Y A C A R D S E R V I C E S OFFICIAL PAYACARDSERVICES USER GUIDE ACCEPT A VARIETY OF PAYMENTS USING THE WISEPAD 2 PLUS PAYACARDSERVICES 3rd Floor Lakeside House 9 The Lakes Northampton NN4 7HD ...

Page 2: ...ist on your smartphone or tablet You should see your device serial number listed You can find your serial number in two places YOUR ACCOUNT The Payacardservices team will make sure your device is set up and ready to use straight out of the box saving you time and ensuring you re ready to collect card payments right away All you need to do is connect to your WIFI or 3G connection You can track your...

Page 3: ...e it in the menu CREATING A CONNECTION Press the settings button Select option 1 for CONNECTION Then select option 1 for WIFI Select option 2 for CELLULAR and wait for a connection To connect your device to the network OR I M HAVING TROUBLE WITH CONTACTLESS PAYMENTS Please check that the card being used supports contactless payments Cards need to be placed within a 4cm range on top of the contactl...

Page 4: ...t Pin entered please try again Completed Transaction is complete Cancellation Transaction is cancelled Terminate Transaction is terminated Declined Transaction is declined MSR Successful Successful swiping of card ACCEPTING PAYMENTS Payments on the Wisepad 2 Plus are set to be keyed payments This means the amount needs to be keyed in manually every time a payment is taken For example 2 50 will be ...

Page 5: ...k cover pinch these down to remove it Once the back is removed you will see the battery pack This has its own clip to secure it To remove the battery pinch the clip upwards The battery should gently pop out CHECKING THE SIM CARD It is unlikely that you will need to check the SIM card and if you suspect a SIM issue on your device you should contact customer services for support If you find you need...

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