40
41
Need Help? Call toll free: 1-800-348-8100
www.bayerdiabetes.com/us
WHAT YOU SEE
WHAT IT MEANS
WHAT YOU SHOULD DO
(will remain
on the display)
Low battery.
Replace the battery as
soon as possible.
Call Bayer Diabetes Care
Customer Support at
1-800-348-8100 for
the Free Batteries for
Life program.
E1
Temperature
out of range.
Move to an area that is
within the operating range
for the meter: 41°F – 113°F.
Let the meter adjust to this
temperature for 20 minutes
before performing a test.
E2
The test strip
has not filled
enough for an
accurate test.
Remove the test strip and
retest using a new test
strip. Wait until you see
the flashing blood drop on
the display before testing.
E3
The meter is
sensing a used
test strip.
Remove the test strip and
retest using a new test
strip. Wait until you see
the flashing blood drop on
the display before testing.
E4
Test strip not
inserted correctly.
Remove and reinsert the
test strip properly (see
page 11).
E5 E12
E6 E13
E8 E16
E9
Possible
software or
hardware issue.
Remove the test strip and
retest using a new test strip.
If you continue to have
problems, contact Bayer
Diabetes Care Customer
Service.
Error Codes and Symbols:
If you do not resolve the problem, contact Bayer
Diabetes Care Customer Service at 1-800-348-8100.
WHAT YOU SEE
WHAT IT MEANS
WHAT YOU SHOULD DO
E7
Incorrect test
strip type.
Remove the test strip and
retest using a new test
strip. Make certain that you
are using a CONTOUR
®
test strip from Bayer.
Very fast blink
means there is
an error.
Steady blink
means the meter
is transmitting
correctly.
Turn off the Nintendo. Remove
and reinsert the meter.
If you continue to have
problems, contact Bayer
Diabetes Care Customer
Service at 1-800-348-8100.
E11
Abnormal result.
Remove the test strip and
retest using a new test
strip. Be sure you wash
your hands and carefully
follow the instructions in
this user guide.
HI
Test result is
above 600 mg/dL.
•
Wash your hands. Repeat
the test using a new test
strip.
•
If your result still flashes
“HI,” contact your
doctor or diabetes care
nurse immediately.
CAUTION:
Test results above 250 mg/dL may
be a sign of a serious medical condition.
LO
Test result is
below 20 mg/dL.
•
Repeat the test using a
new test strip.
•
If your result still flashes
“LO,” contact your
doctor or diabetes care
nurse immediately.
CAUTION:
Test results below 60 mg/dL may
be a sign of a serious medical condition.
T
e
c
hnic
al
Information
T
e
c
hnic
al
Information
Error Codes and Symbols
Error Codes and Symbols
