7604251 - v.01 - 08052013
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Baxi Avanta Plus
6 Warranty & Service
6.1
Standard Warranty Terms & Conditions
To activate your warranty you must register your boiler with heateam the
service division of Baxi Heating UK Ltd either by completing and returning
the registration card or calling our telephone registration line on 0844 871
1525.
It is also a requirement of the warranty that the boiler has an annual
service (every 12 months) in accordance with the installation and
servicing instructions, performed by a Gas Safe registered engineer. If
you would like heateam to carry this out please call on 0844 871 1525 or
visit www.heateam.co.uk
6.2
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe
and high quality repair service supported by our dedicated national
network of highly skilled engineers. If your installer can’t resolve the
problem for you, we will do everything we can to get an engineer out
to you as quickly as possible. Nothing in this warranty will affect your
statutory consumer rights.
6.3
What you need to do if you experience a problem with your heating system or the
operation of the boiler.
You should always contact your installer first, because the cause of the
fault may not be related to the boiler. If your installer confirms that the
fault is with the boiler and he / she can’t repair it, our friendly customer
service team is on hand to help. Simply call our service division heateam
on 0844 871 1525 to book an engineer visit or for any general advise that
you may need. Our contact centre is open Monday to Friday 8am - 6pm,
weekends and bank Holidays 8:30am - 2pm, excluding Christmas Day
and New Years Day.
When calling heateam it would be helpful if you could have the following
information to hand:-
1. Boiler serial number
2. Boiler make and model number
3. Your installer name and address details
4. Proof of purchase (if you do not have the boiler serial number)
6.4
What the warranty covers
Free of charge repair or replacement of components found to be of
faulty manufacture.
Free of charge replacement of the complete unit provided always that
the failure is related to a manufacturing fault that cannot be repaired or
is uneconomic to repair.
6.5
What this warranty does not cover
Repairs to boilers which haven’t been installed and commissioned
properly, and as set out in the installation instructions (this includes
the need to flush the system effectively and add a suitable corrosion
inhibitor).
Any damage caused by hard water scale deposits and/or aggressive
water resulting from corrosion.
Any other defects or failures, either in the connected heating system or
outside of the boiler itself.
Faults caused by inadequate supply of electricity, gas or water to the
property.
Installations within commercial settings for which this boiler was not
designed.
6 Warranty & Service
