8
AFTER SALES SUPPORT
800-372-5715
USA
Bluetooth
®
Headphones
.
Troubleshooting
Problem
Solution
Poor sound quality
• Move the device closer to the
headphones, and away from any
interference.
• Try pairing to another mobile device.
Headphones do not connect to mobile
device
• Ensure that you are within range of the
headphones.
• On your device turn off Bluetooth and
turn it on again. Then try pairing the
device again.
• Try pairing to another mobile device.
I can’t hear anything when I dial someone/
someone dials me
• Turn up the volume on the headphones
using the control pad.
• Turn up the volume on the paired device.
• Ensure you have not muted the phone.
Headphones do not turn on
• Charge your device for 1 hour using the
included Micro USB charging cable.
• Make sure the power switch has been
turned on.
Having trouble pairing the Bluetooth
headphones to my laptop/PC
• Ensure your laptop/PC has Bluetooth
capabilities.
• Refer to your laptop/PC manual for
pairing instructions.
No sound
• Make sure the headphones are on and
battery is charged.
• Ensure that the volume is turned up on
the headphones and your mobile device
(or music app).
• Try pairing to another device.
• Try using a different music App.
No sound when connected via audio cable • Make sure the connected device is on
and playing.
• Make sure the 3.5mm plug is fully
inserted into the headphones connector,
and fully inserted into the source.
• Ensure that the volume is turned up on
your mobile device (or music app).
