26 | TROUBLESHOOTING
If you have problems with the soundbar, check below for advice. If you don't find a solution here, contact After Sales Support on 1300 002 534.
Troubleshooting
Problem
Solution
No power
• Ensure that the power adaptor is properly connected.
• Ensure that there is power at the AC outlet.
• Tap the button on the soundbar or press the button on the remote to turn the soundbar on.
Remote control does
not work
• Use the remote control closer to the soundbar. Aim directly at the sensor on the front of the soundbar
• Insert the battery with its polarities (+/-) aligned as indicated. Please check the battery is installed correctly.
• Replace the battery.
No response from the
soundbar
• Disconnect and reconnect the power adaptor, then turn the soundbar on again.
Soundbar not found in
the Bluetooth device
list when pairing
• Ensure you have unpaired the previously paired Bluetooth device from the soundbar.
• Ensure the Bluetooth function is activated on your Bluetooth enabled device.
General sound issues
• Make sure the soundbar is connected to power and turned on (LED display on), and that it’s set to the
correct mode; use the button on the soundbar or the remote to change the input mode.
• To check the system hasn't frozen, press the volume buttons; the number in the LED display should change
accordingly.
• If only a specific input mode is not working, it’s likely the setting is wrong or the cable used is not working.
No sound from
Netflix/other apps
• Go to the TV settings menu, find Audio Output settings, and change the audio output mode to 'PCM' mode
(instead of Auto, RAW, etc.)
No sound in USB mode
• Make sure the USB drive is in FAT32 file format, and it’s no greater than 32GB;
