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NOOK User Guide
Tips and Troubleshooting
Solving Problems
My NOOK is acting sluggish. What should I do?
Like any computer or electronic device, your NOOK periodically should be reset by being completelypowered off,
not just put in sleep mode. To power off the device, press and hold the power button for 20-seconds. Wait a few
seconds, and then press and hold the power button for about 2 seconds to turn your NOOK back on.
I want to change my NOOK account password. What should I do?
Before you change your password on NOOK.com, first de-register your NOOK, so your NOOK isn’t configured to
use a password that you have made obsolete.
NOTE: You must be connected to a Wi-Fi network to de-register your NOOK.
NOTE: De-registering your device will delete any content you have side-loaded on your NOOK. You might
want to make sure you have copies of this content on your personal computer. You do not need to
back up the books, magazines and newspapers you have purchased through the NOOK Shop. These
items will be restored to your NOOK automatically when you re-register it, using your new password.
De-registering Your NOOK
To de-register your NOOK, do this:
1. Tap the NOOK button to bring up the Quick Nav Bar and tap the
settings
button.
2. On the Settings screen, tap Device Info.
3. Tap the
Erase & De-register
menu choice.
4. On the Erase & De-register screen, tap the
Erase & De-register
button.
A dialog box appears, asking you to confirm that you want to reset your NOOK.
5. Tap the
Reset NOOK
button.
Your NOOK de-registers itself, restoring factory default settings.
Changing Your Password
Once you have de-registered your NOOK, log in to NOOK.com and change your password.
Re-registering Your NOOK
Once you have changed your password on NOOK.com, register your NOOK, following the registration instructions
you followed when you first set up your NOOK. See “Registering Your NOOK” at the beginning of this guide.
When you need to enter your NOOK account login information, make sure to enter your new password.
The screen is acting as though I’m tapping on it, even though I am not.
If your screen is dirty, it might detect touches when none are occurring. This problem can occur on any touchscreen
device. Turn off your NOOK, and wipe the screen clean with a soft, dry cloth. Then turn your NOOK back on.
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