20
6.
Trouble shooting
6.1
Common problem
In the table below is the content of the general operator common problems
and solutions; if you have to we suggest a way to exclude the fault situation,
and not the normal operation of the printer, so please contact your vendor's
customer service department, in order to obtain more help.
problem
Possible factors
Resolvent
-
Power indicator light is not
bright
* The plug of the AC socket
and the plug of the power
supply are not properly
connected to the socket of the
printer
* Power switch not open
* Check the power connector
and verify that the AC socket
and the plug of the power
supply are connected properly
to the printer
*Turn on the power switch
- Printer diagnostic tool
(Diagnostic Tool) shows "printer
on"
* The printing head seat is not
closed
* Please close the print head
seat
- Printer diagnostic tool
(Diagnostic Tool) shows "paper
exhaustion
”
* Label paper exhausted
* Label incorrect installation
path
* Gap sensor detection is
incorrect
* Install new label paper
* Please refer to the label
installation steps to re install
* Re calibration label sensor
- Printer (Diagnostic Tool)
diagnostic tools display "paper
jam"
* Gap sensor detection is
incorrect
* Label paper size setting is not
correct
* May have a label paper stuck
in the internal printer
* Recalibration label sensor
* Set the correct label size
* Internal cleaning
problem
Possible factors
Resolvent
- *memory
space is full
( FLASH /
DRAM )
* FLASH/DRAM
Memory space is full
* Remove unnecessary files from FLASH / DRAM
* DRAM can store up to 256 files
* Users can store a maximum capacity of 256KB in
DRAM
* FLASH can store up to 256 files
* The user can store the maximum capacity in FLASH
2560KB
