R5900024 /09
ClickShare CS-100 series
44
4.1 Basic Troubleshooting
Problem solving
In this chapter some problems that might occur while using CS-100, CS-100 HUDDLE are listed. For each
problem possible causes are given and a solution is proposed. If you cannot solve the problem yourself,
please contact your local IT administrator.
Problem
Cause
Solution
Your screen is not shown on the
display when pressing the Button.
You are the second person that
wants to share the content to the
display.
The first user has to push his
button to remove his content so
that a second user can share his
content. or
As second user, click the Button to
use the Show me function of
ClickShare.
The ClickShare client software is
not running.
Go to the ClickShare drive and run
the software.
Your screen is shown, but your
audio is not playing on the meeting
room audio system
Your audio signal on your PC is
muted
Right click on the speaker icon
and switch off the mute.
Audio system of the meeting room
is not switched on
Switch on the audio system of the
meeting room.
When using separate audio, audio
cable is not connected
Check audio connection between
the Base Unit (audio out, green
connector) and the audio system
of the meeting room.
Default speaker is not correctly set
.
With a Button inserted, set
ClickShare speaker as your
default speaker.
Buttons are not re-paired after
changing the audio setting on the
web interface
Re-pair the buttons.
Your audio settings may be wrong
You or an administator should
change the corresponding setting
via the web interface.
Your content is removed from the
display and the LEDs of your
Button are blinking white.
Connection to the Base Unit has
been lost.
ClickShare tries to restore the
connection automatically. If this
fails, the LEDs of the Button start
blinking red. You should unplug
the Button from your laptop and
start a new.
Nothing is shown on the display at
all.
The display is switched off.
Switch on the display.
Wrong input is selected.
Select the correct input.
The display cable is not connected
(correctly).
(Re)insert the display cable to the
display and the Base Unit.
The display does not recognize or
is not able to display the Base Unit
output resolution.
You or an administrator should
change the corresponding setting
via the web interface.
The Base Unit is in standby mode.
Briefly push the standby button on
the Base Unit or plug in a Button
and run the ClickShare client
software.
Summary of Contents for R9861510EU
Page 1: ...ENABLING BRIGHT OUTCOMES User guide For CS 100 CS 100 HUDDLE ClickShare CS 100 series ...
Page 18: ...R5900024 09 ClickShare CS 100 series 18 ...
Page 22: ...R5900024 09 ClickShare CS 100 series 22 Introduction ...
Page 28: ...R5900024 09 ClickShare CS 100 series 28 Introduction to CS 100 CS 100 HUDDLE ...
Page 42: ...R5900024 09 ClickShare CS 100 series 42 Getting started ...
Page 43: ...43 R5900024 09 ClickShare CS 100 series Troubleshooting 4 ...
Page 46: ...R5900024 09 ClickShare CS 100 series 46 Troubleshooting ...
Page 47: ...47 R5900024 09 ClickShare CS 100 series Environmental information 5 ...
Page 51: ...R5900024 09 ClickShare CS 100 series 51 Environmental information ...
