4. Troubleshooting
4. TROUBLESHOOTING
4.1
Basic Troubleshooting
Problem solving
In this chapter some problems that might occur while using ClickShare are listed. For each problem possible causes are given and
a solution is proposed. If you cannot solve the problem yourself, please contact your local IT administrator.
Problem
Cause
Solution
You are the
fi
fth person that wants to
share his content to the display. Only
four screens can appear simultaneously.
A message appears on your computer.
Click and hold the Button to use the Show
me full screen function of ClickShare.
Refer to "Advanced Use", page 17.
Your screen is not shown on the display
when pressing the Button.
The ClickShare client software is not
running.
Go to the ClickShare drive and run the
software.
Your audio signal on your PC is muted
Right click on the speaker icon and switch
off the mute.
Audio on the Base Unit is disabled.
You or an administrator should change
the corresponding setting via the web
interface.
Audio system of the meeting room is not
switched on
Switch on the audio system of the
meeting room.
Audio cable is not connected
Check audio connection between the
Base Unit (audio out, green connector)
and the audio system of the meeting
room.
Default speaker is not correctly set .
With a Button inserted, set ClickShare
speaker as your default speaker.
Audio Functionality is not enabled in the
Base Unit.
Enable Audio Functionality in the Base
Unit’s web interface and re-pair the
dongles.
Your screen is shown, but your audio is
not playing on the meeting room audio
system
Buttons are not re-paired after changing
the audio setting on the web interface
Re-pair the buttons.
Your content is removed from the display
and the LEDs of your Button are blinking
white.
Connection to the display has been lost.
ClickShare tries to restore the connection
automatically. If this fails, the LEDs of
the Button start blinking red. You should
unplug the Button from your laptop and
start a new.
The display is switched off.
Switch on the display.
Wrong input is selected.
Select the correct input.
The display cable is not connected
(correctly).
(Re)insert the display cable to the display
and the Base Unit.
The display does not recognize or is
not able to display the Base Unit output
resolution.
You or an administrator should change
the corresponding setting via the web
interface.
The Base Unit is in standby mode.
Brie
fl
y push the standby button on the
Base Unit or plug in a Button and run the
ClickShare client software.
The Base Unit is powered off.
Nothing is shown on the display at all.
The Button’s software is not compatible
with that of the Base unit
Re-pair and update the software of the
Button by inserting it in the front USB port
of Base Unit.
One of the displays is switched off
Switch on the display.
Two laptops connected with the Base
Unit in a dual display meeting room but
only one shows an image
One display cable is not connected
(Re)insert the display cable to the display
and the Base Unit.
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