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Barco ClickShare Present C Series, Installation Manual

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R5900103 /00

C-10, C-5

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Image 6

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48 Troubleshoot, logging

6.36 Reset to factory defaults

About the reset

When applying a reset to factory defaults, the device settings are reverted to the factory defaults. Additionally,
the Base Unit will be removed from the organization account in XMS cloud and the first time setup procedure
will be initiated, as if the device came out of the box.

The unit needs to be connected to the internet to complete the first time setup.

How to reset

1.

Log in to the

Configurator

.

2.

Click

Support & Updates

→

Troubleshoot

.

C-10, C-5 Configurator

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Summary of Contents for ClickShare Present C Series

Page 1: ...ENABLING BRIGHT OUTCOMES Installation manual C 10 C 5...

Page 2: ...Registered office Barco NV President Kennedypark 35 8500 Kortrijk Belgium www barco com en support www barco com Barco NV Beneluxpark 21 8500 Kortrijk Belgium www barco com en support www barco com...

Page 3: ...of guarantee On receipt the purchaser must immediately inspect all delivered goods for damage incurred during transport as well as for material and manufacturing faults Barco must be informed immediat...

Page 4: ...and or Software warranty term Higher maintenance and support levels may be included in the initial transaction if ordered and paid for additionally It is strongly suggested to maintain the maintenanc...

Page 5: ...ANY PORTION OF THE SOFTWARE 1 Definitions Affiliate means any corporation or other entity directly or indirectly controlling controlled by or under common control with such corporation or entity For t...

Page 6: ...uce the Software to human readable form except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction or except to the extent Barco is legally required to pe...

Page 7: ...tered into a separate maintenance and support agreement and paid applicable maintenance and support fees Any unauthorized use of the Software as specified in any maintenance and support agreement may...

Page 8: ...OF ANY KIND WHICH MAY ARISE OUT OF OR IN CONNECTION WITH THE SOFTWARE THIS SOFTWARE LICENSE OR THE PERFORMANCE OR PURPORTED PERFORMANCE OF OR FAILURE IN THE PERFORMANCE OF BARCO S OBLIGATIONS UNDER T...

Page 9: ...RM and alternatively or additionally to the parties last known address 11 3 Severability This License Agreement shall not be altered amended or varied except by written agreement signed by its parties...

Page 10: ...NTATION ARE PROVIDED AS IS WITHOUT EXPRESS OR IMPLIED WARRANTY INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL THE COPYRIG...

Page 11: ...bical libical releases download v1 0 1 eudev 3 2 7 http dev gentoo org blueness eudev kmod 25 https cdn kernel org pub linux utils kernel kmod boost 1 69 0 http downloads sourceforge net project boost...

Page 12: ...ollectd 5 7 2 http collectd org files libgcrypt 1 8 4 https gnupg org ftp gcrypt libgcrypt libgpg error 1 33 https www gnupg org ftp gcrypt libgpg error lm sensors V3 5 0 https github com lm sensors l...

Page 13: ...g gcrypt libksba libnpth 1 6 https www gnupg org ftp gcrypt npth sqlite 3280000 https www sqlite org 2019 gssdp 1 0 2 http ftp gnome org pub gnome sources gssdp 1 0 libsoup 2 62 3 http ftp gnome org p...

Page 14: ...nload libfastjson v0 99 8 https github com rsyslog libfastjson archive v0 99 8 libhttpparser v2 9 0 https github com nodejs http parser archive v2 9 0 liblogging 1 0 6 http download rsyslog com liblog...

Page 15: ...load qt io archive qt 5 12 5 12 4 submodules qt5graphica leffects 5 12 4 https download qt io archive qt 5 12 5 12 4 submodules qt5imagefor mats 5 12 4 https download qt io archive qt 5 12 5 12 4 subm...

Page 16: ...embedded 5 0 5 2016 q3 update download alsa plugins 1 1 1 ftp ftp alsa project org pub plugins arphic uming fonts 20080216 http archive ubuntu com ubuntu pool main t ttf arphic uming dejavu fonts 2 3...

Page 17: ...pensource apple com source mDNSResponder nlohmann json 3 7 3 https github com nlohmann json azure iot c sdk 2019 10 07 https github com Azure azure iot sdk c angular 7 2 0 https github com angular ang...

Page 18: ...github com ReactiveX RxJS swagger parser 6 0 5 https github com APIDevTools swagger parser swagger ui express 4 0 1 https github com scottie1984 swagger ui express microsoft graph client 2 0 0 https...

Page 19: ...29 ca1064d7c04 b696 https github com rockchip linux rk_tee_user rockchip binary 04e55089bb4b ba de7c50d9b54 b5a1c fa70771cd6 https github com rockchip linux rkbin rockchip gstreamer1 59c3bdd06 a228449...

Page 20: ...V Interference Problems This booklet is available from the U S Government Printing Office Washington D C 20402 Changes and Modifications not expressly approved by the manufacturer or registrant of thi...

Page 21: ...ent isotropically radiated power e i r p is not more than that necessary for successful communication This radio transmitter 23575 R9861511 has been approved by Industry Canada to operate with the ant...

Page 22: ...r e ne d passe pas l intensit n cessaire l tablissement d une communication satisfaisante Le pr sent metteur radio 23575 R9861511 a t approuv par Industrie Canada pour fonctionner avec les types d an...

Page 23: ...Out of the box use of the Base Unit 40 4 5 Network connected setup 41 4 6 Dedicated network setup 41 4 7 Video signal connections to the Base Unit 42 4 8 Touch screen connections to the Base Unit 43...

Page 24: ...vices Mobile devices 87 6 18 Service ClickShare API remote control via API 89 6 19 Services SNMP 89 6 20 Security security level 90 6 21 Security passwords 92 6 22 Status information Base Unit 92 6 23...

Page 25: ...25 R5900103 00 C 10 C 5 1 1 Documentation 26 1 2 Symbols and fonts 26 Introduction to the Installation Guide 1...

Page 26: ...he C 10 C 5 version some graphics might be different to the ones used in this manual This however does not have any effect on the functionality 1 2 Symbols and fonts Symbol overview The following icon...

Page 27: ...27 R5900103 00 C 10 C 5 C 10 C 5 Specifications 2...

Page 28: ...h set is sold in its specific region and it can only be used in that specific region because of WiFi regulations Components For C 10 A standard C 10 set consists of a Base Unit and one Button Dependin...

Page 29: ...macOS 10 13 and higher Android v9 and higher ClickShare App iOS 12 and higher ClickShare App Video outputs 4K UHD 3840 2160 30Hz HDMI 1 4b Audio output HDMI USB 1 X USB A 1 X USB C ClickShare Buttons...

Page 30: ...Management and reporting Yes Warranty 1 year standard 5 years coverage via SmartCare depends on configuration available in future firmware updates Base Unit C 5 Dimensions HxWxD 34 mm x 135 mm x 135 m...

Page 31: ...5 relative humidity non condensing Anti theft system Kensington lock Certifications FCC CE Touch screen support Interactivity Room Dock peripheral support No Local view moderation Local view of the ro...

Page 32: ...tton is paired to the Base Unit The Base Unit checks whether the software and firmware of the Button is up to date If not the Base Unit updates the software and or firmware The use of a convertor is s...

Page 33: ...5 Bottom layout of the Base Unit The serial number label containing the Barco part number the revision number production date week year and the serial number The product label with the applicable cert...

Page 34: ...Wi Fi with the ClickShare Base Unit Wi Fi Follow the instructions as given in your mobile device user guide Or connect the Base Unit to the network then you do not need to switch your Wi Fi App Used...

Page 35: ...35 R5900103 00 C 10 C 5 3 1 Environmental Condition Check 36 3 2 Basic Workflow 36 Getting started 3...

Page 36: ...ondensing Operation 0 to 85 relative humidity non condensing Environment Do not install the device in a site near heat sources such as radiators or air ducts or in a place subject to direct sunlight e...

Page 37: ...dicated network setup 41 4 7 Video signal connections to the Base Unit 42 4 8 Touch screen connections to the Base Unit 43 4 9 LAN connection 43 4 10 Power connection 44 4 11 Starting up for the first...

Page 38: ...ration in enterprise network Dual network integration Integration in dedicated enterprise network 4 2 Table mounting Overview Put the Base Unit directly on the meeting room table The total weight of t...

Page 39: ...plastic screw anchors into the drill holes with a hammer if needed depending on the wall or ceiling type 6 Place the mounting base on the ceiling or wall drive in the screws 7 Place your device on the...

Page 40: ...r mobile devices using Airplay or Google Cast Using a ClickShare Button allows you to stay connected to the internet Using the ClickShare App Airplay or Google Cast will require connecting to the Base...

Page 41: ...d for more fine grained access control to ensure no connection can happen between any of the connected physical or virtual LANs or to separate all ClickShare traffic from all other IP traffic to ensur...

Page 42: ...96 3 Pair the Button again with the Base Unit 4 Optionally the Base Unit s WiFi can be set to Access Point or can be set to Off For more info see Wi Fi settings Wireless Client page 79 Setup via XMS...

Page 43: ...w barco com en support docs TDE9538 To connect 1 Connect a HDMI cable between the Base Unit and touch screen display When necessary use an adapter piece to connect to a display port or a DVI port on t...

Page 44: ...N CH EU or UK on the power adapter of the ClickShare until it clicks Use the one which is applicable in your country Image 4 11 Power adapter 3 Connect the power cable to the wall outlet 4 11 Starting...

Page 45: ...r Image 4 12 This screen can show up when either no network cable is connected to the Base Unit when additional configuration is required or when network requirements for the first time setup of the B...

Page 46: ...y the end customer preferred flow or by the reseller in the name of the customer Online to XMS cloud 1 When software update is finished and reboot is done the customer will be asked to surf to https x...

Page 47: ...any information and click Continue Image 4 17 Company information 6 Enter the device token to setup your device and to receive your 5 years of service coverage The device token is indicated on the Cli...

Page 48: ...using offline Several reasons are possible to use your product without registration When you cannot reach the XMS servers at this moment If you cannot accept the XMS eula if you do not want the smart...

Page 49: ...of your device Browse to http 192 168 2 1 The ClickShare Configurator starts up Image 4 21 Configurator startup 3 To change the language click on the drop down box of the current indicated language a...

Page 50: ...ng the network settings For more info see Basic configuration of the ClickShare device page 51 Your still have to register your device to get your 5 years warranty XMS Cloud note in Configurator When...

Page 51: ...sic configuration of the ClickShare device Make sure you are connected via WiFi to the Base Unit How to setup 1 Open an internet browser and browse to http 192 168 2 1 The ClickShare Configurator star...

Page 52: ...uage Image 4 27 Configurator language selection 3 Click Continue to start A registration message is displayed 4 Click Next to continue The Configurator Login page is displayed Image 4 28 Configurator...

Page 53: ...ome message System Select your time zone date and time mode setting manually or via NTP Security select your desired security level Password Enter a new password to login to the ClickShare Configurato...

Page 54: ...R5900103 00 C 10 C 5 54 C 10 C 5 Installation...

Page 55: ...00103 00 C 10 C 5 5 1 Pairing 56 5 2 ClickShare Extension Pack 57 5 3 ClickShare Extension Pack installer 57 5 4 ClickShare Windows Certified driver 58 5 5 ClickShare Desktop app 58 Preparing the Butt...

Page 56: ...Base Unit it was last paired to Pairing a Button can be done in two ways by plugging the Button to the Base Unit by using the Button Manager application running on your laptop To pair a Button to the...

Page 57: ...sion pack 5 3 ClickShare Extension Pack installer Interactive setup In this setup the user runs the installer which will install the ClickShare Extension Pack on his computer after the user accepts th...

Page 58: ...ible windows during the installation ADDLOCAL This parameter indicated the type of the installation No parameter added installs only the launcher Windows environment variable The variable to be used i...

Page 59: ...C 10 C 5 Installation When the ClickShare desktop app is not pre deployed in your IT environment you can download and install the software without administrator rights from www clickshare app Prepari...

Page 60: ...R5900103 00 C 10 C 5 60 Preparing the Buttons...

Page 61: ...PSK 84 6 16 LAN settings 85 6 17 Services Mobile devices 87 6 18 Service ClickShare API remote control via API 89 6 19 Services SNMP 89 6 20 Security security level 90 6 21 Security passwords 92 6 22...

Page 62: ...will in time more elaborated than the local configurator Therefore it preferred to configure your devices via XMS cloud For more info see XMS documentation The next topics are describing the local con...

Page 63: ...your configuration instead of using the menus To access the Configurator via the LAN 1 Open a browser Note Supported browsers are Microsoft Edge Firefox Google Chrome and Safari 2 Browse to the IP ad...

Page 64: ...anguage changes to the selected language 4 Enter the user name admin and the password read and accept the EULA and the Privacy policy and click OK By default the password is set to admin Warning It is...

Page 65: ...ilable you should connect to the Base Unit directly with your laptop via an Ethernet crossover cable and access the web interface using the fixed IP address 192 168 1 23 Make sure your own LAN adapter...

Page 66: ...the 5 GHz Frequency Band If your Base Unit is set to that frequency range those devices will not be able to connect to the Base Unit via the wireless network Overview of functions Group Function Perso...

Page 67: ...67 R5900103 00 C 10 C 5 Image 6 4 Configuration wizard To start the wizard click on Start Configuration C 10 C 5 Configurator...

Page 68: ...n Wizard at the left bottom of each screen Personalisa tion Language on screen text See On Screen ID information page 69 Meeting room name location name and welcome message See On Screen ID informatio...

Page 69: ...dependent from the Configurator language Meeting room name Location of the meeting room Welcome message to be displayed in the meeting room Show the network information Checked LAN information such as...

Page 70: ...nish French German Italian Japanese Korean Norwegian Portuguese Russian Spanish Swedish Meeting room name location and welcome message 1 Log in to the Configurator 2 Click Personalisation On screen ID...

Page 71: ...The Wallpaper selection pane is shown The current selected wallpaper is shown with a red border 3 Select one of the available wallpapers and click on Save Changes Note By default two general Barco wa...

Page 72: ...ase Unit is disabled when no content is shared This feature is especially useful when the Base Unit is integrated in a room system such as a Cisco video conferencing system Microsoft Teams room system...

Page 73: ...d image and click Change image Image 6 11 Change image 3 Browse for the desired image click Open to load the image The content of the file is checked and when valid format and size the file is uploade...

Page 74: ...frequency To manage the configuration files 1 Log in to the Configurator 2 Click Personalisation Configuration Files Image 6 13 Configuration files 3 To download a full backup click on Full Backup An...

Page 75: ...C Consumer Electronics Control CEC is a feature of HDMI designed to allow users to command and control devices connected through HDMI by using only one remote control To enable CEC check the check box...

Page 76: ...Information about the speaker is given Image 6 15 6 9 Wi Fi settings WARNING It is not allowed to operate the Base Unit outside its intended geographical region About The operational mode of the Wi Fi...

Page 77: ...ee Wi Fi settings Access Point settings page 77 5 To change the Wireless Client Settings select Wireless Client For more detailed information see Wi Fi settings Wireless Client page 79 6 10 Wi Fi sett...

Page 78: ...al setup overlapping channels should not be used for two ClickShare Base Units within range of each other As the channels in the 2 4 GHz band overlap with each other best practice is to use channels 1...

Page 79: ...ng to the regional version of your Base Unit Re pairing the Buttons is not required when changing the frequency band or wireless connection channel When Intense use change to another Wi Fi channel is...

Page 80: ...Public Key Infrastructure to distribute server and client certificates For some organizations this might be too big of a hurdle for those cases EAP TTLS and PEAP provide good alternatives Even though...

Page 81: ...d Manually provide Client CA certificates Auto enrollment via SCEP Manually providing certificates 1 Upload client certificate Click on Choose file and browse to the desired file Allowed file formats...

Page 82: ...oup in case of a stand alone CA or have enroll permissions on the configured certificate templates SCEP Password The corresponding password for the identity that you are using to authenticate on the c...

Page 83: ...way of working enables it to use the security of TLS while authenticating the user but without the need for a PKI The standard does not mandate which method is to be used to authenticate within the t...

Page 84: ...DER File should at least contain the root CA certificate for your domain 6 Click Save Changes to save the settings 6 15 Wi Fi settings Wireless Client WPA2 PSK About WPA2 PSK WPA2 PSK does not disting...

Page 85: ...that lets network administrators manage centrally and automate the assignment of IP addresses in an organization s network Using the Internet Protocol each machine that can connect to the Internet ne...

Page 86: ...ick on the drop down box next to Method and select Manual The IP address subnet and gateway input fields are activated 2 Click in the input field of the IP address and fill out the 4 octets Note An ad...

Page 87: ...led by default and makes it possible to connect with a mobile device to the Base Unit About streaming information via AirPlay Before you can stream information and display it via ClickShare your devic...

Page 88: ...device The supported versions of Miracast can be found on Barco s website www barco com clickshare The support of non released version of these protocols cannot be guaranteed by Barco To be able to us...

Page 89: ...rol via API 1 Log in to the Configurator 2 Click Wi Fi Network Services 3 Check the check box in front of Remote control via API to enable this function This check box is normally checked by default C...

Page 90: ...th the MAC address eth0 2 Fill out the SNMP Manager address That is the host address which will receive the TRAP events messages Possible traps can be Alarm CPU temperature trap which indicates that C...

Page 91: ...hat security level can be changed using the individual item in the Configurator When changing an individual item the security level indication will be adapted accordingly but no other settings will be...

Page 92: ...ield next to Old password and enter the old password 4 Click in the input field next to New password and enter a new password 5 Click in the input field next to Confirm password and enter the new pass...

Page 93: ...with progress bar is displayed while rebooting takes place When the reboot is finished a re login is necessary 6 23 Date Time setup manually About Date Time setup The date and time can be set manuall...

Page 94: ...to Date A calendar window opens The current date is indicated with a red background Image 6 34 Date selection 6 To change the month click on the left or right arrows next the month name until the desi...

Page 95: ...The current time is indicated next to Current time 3 Check the radio button next Use NTP 4 Enter a NTP server address next to NTP servers Enter the IP address or server name Note Multiple servers max...

Page 96: ...by mode it will shut down all processes including the Wi Fi access point and LAN connection The Base Unit s LEDs will be dark to indicate this standby mode The Base Unit will wake up only when the sta...

Page 97: ...he settings 1 Log in to the Configurator 2 Click System Buttons Image 6 38 Buttons overview The current state is indicated and the list of Buttons is given 3 Click Edit settings 4 Select to which acce...

Page 98: ...he desired file Allowed file formats pfx PKCS 12 p12 Base64 encoded DER The should at least include the client certificate and corresponding private key 2 Enter the Client certificate Password 3 Uploa...

Page 99: ...tp 10 192 5 1 SCEP User name This is a user in your Active Directory which has the required permission to access the NDES service and request the challenge password To be sure of this the user should...

Page 100: ...ccess point mode PEAP How to fill out the settings 1 Fill out a Corporate SSID Image 6 42 Buttons External access point mode PEAP The SSID of your corporate wireless infrastructure to which the ClickS...

Page 101: ...wireless infrastructure This can be a string of 64 hexadecimal digits or a passphrase of 8 to 63 printable ASCII characters 3 Click Save changes to save the settings 6 31 Blackboard Only available on...

Page 102: ...can be saved 6 32 XMS Cloud Integration Overview When your device is not registered and connected to the cloud service the following message will be displayed The ClickShare device is unable to connec...

Page 103: ...u have 6 months after the first setup to activate SmartCare and enjoy 5 years of hardware coverage When the activation period is expired the warranty end date will be displayed 6 33 Firmware Update Ab...

Page 104: ...e following ways are also possible When your device is connected to a network and managed via the XMS Cloud management platform the firmware can be upgrade via this Management solution For more inform...

Page 105: ...e click Clear logs 6 35 Troubleshooting Erase all settings About erasing all settings When erasing all settings the device settings are reverted to defaults There is no need to go through the onboardi...

Page 106: ...o the factory defaults Additionally the Base Unit will be removed from the organization account in XMS cloud and the first time setup procedure will be initiated as if the device came out of the box T...

Page 107: ...is displayed This action will remove all settings of the Base Unit and replace them with the default settings Are you sure you want to continue 4 If you want to continue click Yes remove all settings...

Page 108: ...R5900103 00 C 10 C 5 108 C 10 C 5 Configurator...

Page 109: ...109 R5900103 00 C 10 C 5 Firmware updates 7...

Page 110: ...tware on a USB stick To update the Base Unit software by copying the software on a USB stick 1 Download the latest version of the firmware from Barco s website www barco com clickshare Click on Suppor...

Page 111: ...111 R5900103 00 C 10 C 5 Troubleshooting 8...

Page 112: ...gs Low signal strength Put the Base Unit closer to the meeting room table Change the orientation of the antennas at the back of the Base Unit Remove or limit as much as possible all obstructions betwe...

Page 113: ...which do so Windows 7 sometimes shows this message suggesting to disable Aero to improve the performance of your laptop It is safe to ignore this message and choose Keep the current color scheme Your...

Page 114: ...Point Daemon and or DHCP Server Configuration file is corrupted Browse to the Configuration tab on the Web Interface and press Load Default Settings ClickShare Base Unit does not start up correctly Co...

Page 115: ...External access point EAP TLS 97 EAP TTLS 99 PEAP 100 WPA2 PSK 101 C C 10 C 5 About 28 ClickShare API 89 Password 92 Configuration Wizard 66 Configuration files 74 Configurator 62 Access 63 Configura...

Page 116: ...40 P Pairing Button 56 Passwords 92 Peripherals 76 Persnalisation Personalized wallpaper 72 Wallpaper Personalized 72 Personalisation Wallpaper 71 Portable version 74 Prepare Button 55 R Registration...

Page 117: ...117 R5900103 00 C 10 C 5 Windows Certified driver 58 X XMS Cloud 102 Index...

Page 118: ...R5900103 00 C 10 C 5 118 Index...

Page 119: ......

Page 120: ...www barco com R5900103 00 2020 05 27 Wi Fi...

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