Bang & Olufsen BeoLab 18, Service Manual

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1.2 How to service
How to service
Strategy
This product is to be serviced in the customer’s home.
The repair involves replacement of the module(s), which are supplied in the back-
up suitcase.
The replaced modules must be returned for repair at the Bang &
Olufsen Module Repair department. Error codes as well as an adequate fault
description must be returned with each replaced part. For this purpose, use the
the Exchange Module section in the Retail Order System. To help the Bang &
Olufsen Module Repair department it is very important to answer the following
questions:
1. Which software versions are used in the product?
2. What happens in the actual situation?
3. Error code, the error code contains data that may be used for repairing the
module(s) and must be returned with the defective module(s).
Handling the error code (error log).
a. Make a note of the error code/codes on the Exchange Module section and print it.
b. Use the error code when troubleshooting.
c. Return the error code in the Retail Order System.
d. Before returning the product to the customer, clear the error code (error log).
Preparations before service
Fault explanation and demonstration
Before troubleshooting is initiated, let the customer demonstrate the fault, if
possible.
Recommended tools for service
- Bang & Olufsen ServiceTool
- Static-protective field service
- White gloves
- Shoe covers
- Soft lint-free cloth for cleaning
- Wi-Spy (Wi-Spy DBx + Chanalyzer Pro)
- Product cover
Final check after repair
The final check after repair describes the activities that are needed to ensure the
product will be returned in perfect condition to the customer.
Please refer to ‘Final check after repair’ section on page 3.6.