Baicells Atom R9, User Manual

Page: 22 / 25

18
4.2 CPE cannot connect to the internet
Ÿ Without the SIM card or the SIM card is damaged
1. Check whether SIM card has been inserted into the USIM slot.
2. Log into the web client, check whether there is a “PIN LOCKED” notification. If
this is true then you need to unlock SIM card as follows:
a) Go to PIN Management , type in: 1234.
b) If this doesn’t work type 12345678 into the PIN code input page.
c) Reset PIN code and Disable the PIN Verification .
d) If PIN code is incorrect, you need to contact the SIM card vendor.
3. Log into the web client, choose “ LTE Settings ”, and check the value of IMSI . If it
is empty and SIM card is normal, you need to reboot the CPE, wait for 1minute,
log in web client again, and check the value of
IMSI . If it is still empty, change the
SIM card.
Ÿ Without LTE signal or LTE network access privilege
1. Check the status of the CPE indicator.
If the MODE indicator is continuously flashing, it indicates that the CPE is
searching for a network, wait for 5 minutes.
2. If the CPE still cannot connect to the internet, log into the web client, and enter
the “ LTE Settings ”. If the IMSI is invalid (did not align with the user agreement),
you need to change SIM cards or contact the SIM card vendor.
3. Log into the web client, and go to “ Network>LTE Settings ”. If the value of the
Connection Method is Manual , reset it to Auto , and reboot the CPE.
4. If the CPE still cannot connect to the internet, log into the web client, and go to
“ Network>LTE Settings ”. Check whether the value of the status is
Unconnected in the Settings , this indicates that the LTE network is abnormal,
and you need to contact the vendor. If the value of the status is Connecting for
a long time, it indicates that CPE is not within scope of the LTE network, and you
need to move CPE closer to a window.
5. If the CPE still cannot connect to the internet, it indicates that CPE is not in the
service network, and you need to contact vendor.