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CUSTOMER MANUAL
REAR HUB MOTOR SYSTEM
12 AFTER-SALES AND WARRANTY
POLICY
In all nations which apply EU law, the common
conditions for warranty/liability for material
defects apply. Please inform yourself about the
applicable national regulations in your specific
country.
Under EU law, the seller accepts liability for ma-
terial defects for at least two years after the date
of sale. This also covers defects which already
existed at the time of sale/change of ownership.
In fact, if material defects occur within the first
six months, the assumption is made that these
already existed at the time of sale.
One precondition for the seller assuming this
liability is that the product’s use and mainte-
nance was in line with all conditions stipulated.
These are outlined in the pages of this operating
manual and in the supplied instructions from the
component manufacturers.
In most cases, the customer can first request
subsequent fulfilment. If repair fails conclusively,
which is the assumption after two attempts, the
customer is entitled to abatement or cancellation
of the contract.
Liability for material defects does not cover
normal wear occurring from the product’s
intended purpose. Components in the motor and
deceleration system as well as tyres, light system
and contact points of the rider with the pedelec
are all subject to use-related wear.
Bafang Electric (Suzhou) Co., Ltd. (hereinafter
referred to as the "BAFANG") guarantees that:
during the warranty period, customers will enjoy
warranty service from BAFANG for products pur-
chased from BAFANG, as long as the products
are within the warranty period and the issues are
indeed quality issues concerning material and
workmanship.
Warranty Period and Scope
Under compliance with local law and reasonable
use, if BESST is not used or is incorrectly used,
the warranty period ends 30 months after the
date of manufacturing (as indicated by the serial
number); if BESST is used correctly, the warranty
period ends 24 months after the date of e-bike
sale. Check your bicycle brand warranty papers
for the specific details.
The BAFANG limited warranty does not cover or
apply to the following situations:
1. damage, failure and/or loss caused by
refitting, neglect, improper maintenance, ac-
cident, misuse, abuse or use for competition
or commercial purposes;
2. damage, failure and/or loss due to shipping
by customer;
3. damage, failure and/or loss caused by im-
proper installation, adjustment or repairs;
4. damage, failure and/or loss irrelevant to
material and workmanship, e.g., failure to
follow instructions by users;
5. damage, failure and/or loss caused by prod-
uct’s appearance or surface modifications
which do not affect its function;
6. damage, failure and/or loss due to main-
tenance or installation by repair stations or
dealers unauthorized by BAFANG;
7. damage, failure or loss caused by normal
wear and tear.
BAFANG reserves the right to repair or replace
the components, and is only responsible for
repairing or replacing them.
Should pedelec manufacturers or dealers
encounter quality issues when using or selling
BAFANG products, they can report the purchase