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manufacturer`s Guarantee: terms of Guarantee for Badge makers
Dear customer,
our products are subject of a strict quality control. Should you find yourself with a product which does not function satisfactorily
despite all this, we are very sorry for that and ask you to turn to our customer`s service mentioned hereinafter. We will also gladly
assist you on our mentioned service hotline.
Additionally to the statutory warranty, we grant you a guarantee on all badge makers you buy from us, according to the following
terms. Your statutory rights will not be restricted by that.
1) The guarantee period is 10 years after purchase. The guarantee is valid worldwide.
2) During the guarantee time machines with defects will –at our option- be repaired or replaced.
Machines or machine parts replaced shall pass into our property.
The provision of warranty services shall not represent a reason for either extending the warranty period or granting a new
warranty period.
ImPortaNt:
We can only guarantee a smooth functioning of our badge makers, if you exclusively use our original Badgematic button
badges. We can only rely on our original Badgematic Button badges concerning a perfect adaption to our badge makers. If you use button
badges from other manufacturers we can not guarantee a smooth functioning of our badge makers. In your own interest, please also
regard: Button badges from other manufacturers are frequently offered by naming a size which is identical with our indication of size or
at least leads to the conclusion that it is (e.g. „button size 25 mm“ oder „25 mm EU-standard“). But this does not necessarily mean that the
offered button badges have exactly the same measurements as our original button badges. Even very small material differences, hardly
visible to the naked eye, can lead to problems, so that you will not be able to produce buttons or at least no good buttons.
3) Guarantee claims should be submitted without delay after becoming aware of the defect and within the guarantee period.
4) To make a guarantee claim please follow these steps:
Please contact our customer`s service at first:
Telephone: +49(0)234-9629060 / FAX: +49(0)234-96290609
Email: [email protected]
Post: Badgematic Button GmbH, Industriestr. 59-61, D-44894 Bochum
This is very important because this way we can clear up in advance if sending the defective machine is necessary. Maybe it is
possible to eliminate the defect yourself by a simple action or if we send you a replacement part. Possibly the defect is not caused
by the machine itself but by the improper use of the machine (see point 2).
If necessary, please send the defective machine together with the appropriate form to the address mentioned on it. We gladly
send you this form by email or on the postway. You also find it at our Online Shop at „Downloads“.
Concerning the transport costs the following rules are valid:
If a guarantee event occurs within 24 months after conclusion of the contract, Badgematic takes over the necessary forwarding
costs for the transport and re-transport. In this case, for the return please use our return center to be found at our website www.
badgematic.de. Please take care of a proper packaging, so that the badge making machine is protected from damage in transit.
If the guarantee event occurs after a period of 24 months after conclusion of the contract, the customer shall pay for the costs of
transport for repair or improvement. Badgematic pays for the costs of re-transport.
5) The guarantee does not cover damages caused by
-inappropriate usage and violation
-interventions through unauthorized people
-submission in packaging not suitable for transport
6) From the guarantee scope not, or no longer covered defects or damages at the machine may be repaired within the frame of
our free-of-charge-repair-service.
Missing parts of the badge making machine and heavy damages which can be attributed to inappropriate usage or violation, and
which make an exchange of machine parts unavoidable, are excluded from this service.
In these cases we will carry out the repair (as far as a repair is possible) after prior consultation and at a fair charge. You have to
bear the costs for sending your badge making machine to us for a repair within the frame of our repair service.
