18
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not
light using ignitor
LP gas tank valve is closed
NG main valve is closed
LP: Make sure regulator is securely attached to the LP gas tank per
“Installing LP Gas Tank,” then turn LP gas tank valve to “OPEN”
NG: Make sure regulator and NG main line are securely attached per
“Installing Natural Gas Line,” then turn NG main valve to “ON”
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas / NG leak
1. LP:
Turn LP gas tank valve to “CLOSED”
NG:
Turn natural gas main valve to “OFF”
2 . Wait 5 minutes for gas to clear
3 . Follow “Checking for Leaks” section
Wires or electrode covered with cooking
residue
Clean wire and/or electrode with rubbing alcohol
Electrode and burners are wet
Wipe dry with cloth
Electrode cracked/broken - sparks at crack
Replace electrode
Wire loose or disconnected
Reconnect wire or replace electrode/wire assembly
Wire is shorting (sparking) between ignitor and
electrode
Replace ignitor wire/electrode assembly
Bad ignitor
Replace ignitor
Burner will not
light with match
No gas flow
LP: Check if LP gas tank is empty
A . If empty, exchange, refill or replace LP gas tank
B . If LP gas tank is not empty, refer to “Sudden drop in gas flow or
reduced flame height” (see below)
NG: Check if NG main valve is connected
A . Make sure regulator and NG main line are securely attached, then
turn NG main valve to “OPEN”
B . If NG main valve is “ON,” then refer to “Sudden drop in gas flow or
reduced flame height” (see below)
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas / NG leak
1. LP:
Turn LP gas tank valve to “CLOSED .”
NG:
Turn natural gas main valve to “OFF”
2 . Wait 5 minutes for gas to clear
3 . Follow “Checking for Leaks” section
Coupling nut and regulator not fully connected
Turn the coupling nut about one-half to three quarters additional turn
until solid stop .
Tighten by hand only - do NOT use tools.
Obstruction of gas flow
1 . Clear burner tubes
2 . Check for bent or kinked hose
Disengagement of burner to valve
Reengage burner and valve
Spider webs or insect nest in venturi
Clean burner/venturi tube
Burner ports clogged or blocked
Clean burner ports
Sudden drop
in gas flow or
reduced flame
height
LP: Out of gas
Exchange, refill or replace LP gas tank
NG: No main line pressure
Call your natural gas provider to inspect natural gas line
LP: Overfilling prevention device may have been
activated
1 . Turn control knobs to “ OFF”
2 . Wait 30 seconds and light grill
3 . If flames are still too low, reset the overfilling prevention device:
a . Turn control knob(s) “ OFF”
b . Turn LP gas tank valve to “CLOSED”
c . Disconnect regulator
d . Turn control knobs to (HIGH)
e . Wait 1 minute
f . Turn control knobs to “ OFF”
g . Reconnect regulator and leak check connections, being careful
not to fully open valve
h . Light grill per “Lighting” section
Irregular flame
pattern, flame
does not run the
full length of
burner
Burner ports are clogged or blocked
Clean burner ports
