shopbackyardpro.com
Troubleshooting
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27
PROBLEM
CAUSE
SOLUTION
The grill won't ignite.
Power issue
Verify there is power at the outlet. If connected to a GFCI
outlet, check and reset if necessary. if there is power, but
the grill fails to ignite, contact customer service.
Pellets aren't being delivered
into the fire pot.
Pellet hopper is empty or pellets failed
to fall into auger tube.
Verify there are pellets in the pellet hopper and they are
not stuck on the side walls. If they are stuck, gently bump
the hopper walls to shake the pellets loose and/or add
more pellets. If the grill has run out of pellets, allow up to
5 minutes for them to travel to the fire pot. Verify the auger
motor is operating as described in SETUP PROCEDURE. If
this fails, contact customer service.
Fire will not remain lit.
Excess ash in the fire pot.
Excess ash in the fire pot may be the problem. Unplug
the grill and wait until the grill cools down. Then open the
cooking chamber, use caution to remove the warming
racks, cooking grates, grease try, and flame baffle from
inside the grill. And then remove all unburned pellets and
ash from inside and around the fire pot. A shop vacuum
with a hose is ideal for this task. After cleaning the ash,
reinstall all parts back into the grill. Initiate the GRILL
LIGHTING INSTRUCTIONS. If the grill fire still goes out,
contact customer service.
Electric element (igniter) does
not get hot.
Check that the 3-wire plug is fully
seated into the 3-wire grounded GFCI
outlet wired for 120V and protected at 7
or 10 amps.
Check the breakers or fuses for the
outlet being used are not open or blown.
Check that the GFCI outlet has not been
tripped.
Electric element only heats up
(becomes red) during the first 5 minutes
after power switch is turned on.
Fuse has been blown.
Reset plug in a 3-wire grounded GFCI outlet wired for 120V
and protected at 7 or 10 amps.
Reset breakers or replace fuse.
Reset GFCI outlet.
Turn control knob to the OFF position for 5 minutes, then
follow LIGHTING INSTRUCTIONS.
Replace max fuse size: 5mmx 20mm, 5 amps.
Grill is not getting hot enough.
Temperature set too low.
Grill lid being open too long or too often.
No fire burning.
Adjust the control knob to a higher temperature.
Open the lid only when necessary.
Inspect and verify the pellet hopper is full and the fire pot
does not contain too much ash. DO NOT touch any HOT
parts. Allow the grill to cool first.
Grill is getting too hot.
Operating temperature is set too high.
Auger continuously runs.
Adjust the control knob to a lower temperature.
if the temperature continues to go higher than the setting,
contact customer service.
Excess smoke from chamber
or chimney.
Grease fire.
Some smoke is normal, but if excess smoke is observed
and the temperature has increased, there could be a
grease fire. Turn the grill OFF and unplug the power cord.
A simple grease fire should extinguish itself. If the fire
continues, use baking soda to smother the fire or contact
your local FIRE DEPARTMENT.
Unexpected grill temperature
is displayed.
Grill is exposed to direct sunlight or high
ambient temperature.
Use the grill in a shaded area when possible. However,
other than showing incorrect temperature readings, this will
not harm the grill.
Briefly open the grill lid to help reduce the temperature if
needed.
