WARRANTY
Backyard Play Systems warrants the following:
1. All wood and plastic (polymer) coated wood components have a Limited Lifetime Warranty.
• Treated Wood - Backyard Play Systems will replace treated wood which becomes structurally unfit
due solely to damage caused by fungal decay or termites.
• Plastic (Polymer) Coated Woodguard TM –
Backyard Play Systems will replace Woodguard TM components which become structurally unfit due
solely to damage caused by fungal decay or termites. The plastic coating color can fade naturally over
time. This warranty excludes color fading.
2. All non-wood components* have a three year Limited Warranty.
*Ropes carry a one year Limited Warranty.
3. Installation labor has a three year Limited Warranty applicable on playsets installed by Backyard Play
Systems. Labor warranty does NOT apply to Do-It-Yourself playset kits or kits installed by a third party.
Backyard Play Systems will repair, replace or pay for the affected part at our discretion. In no event shall
Backyard Play Systems pay the cost of labor or installation or any other costs related thereto.
Non-residential use of the system is prohibited and will void this warranty as the system is designed
for residential use only.
Conditions
The warranty is effective only when:
1. The unit has been erected in accordance with the assembly instructions.
• Plastic end caps and hole plugs have been properly installed on plastic coated wood.
2. The unit has been regularly and properly maintained and inspected.
3. The failure occurs when the unit is owned by the original purchaser.
4. This warranty is non-transferable
5. Backyard Play Systems has received a copy of your original proof of purchase with any claims in writing.
6. Backyard Play Systems has had reasonable opportunity during the sixty (60) days following the
receipt of notification to inspect and verify the failure prior to commencement of any repair work.
7. "Significant color changes" to wood components is at the discretion of Backyard Products and
require proof in the form of photographs or inspection by Backyard Play Systems.
Wooden components may have imperfections such as checks and knots. These are natural
blemishes and imperfections which are inherent to wood. The imperfections not resulting in structural
failure are not covered under this warranty.
Requirements
To validate your warranty it is necessary to go online and register your product. And also to maintain and inspect
your playset regularly. Regularly is defined as once per start and end of season.
Claim Procedure
To make a claim under this warranty, you can either call 1-866-890-2211 or prepare a letter.
Please have ready the information below when you call or include the information in writing:
1. The model and size of the product.
2. A list of the part(s) for which the claim is made.
3. Proof of purchase of the Backyard Play Systems item, as shown on the original invoice.
4. Run Code, as listed on the instructions.
Mail the above information to:
Backyard Play Systems
Attn: Customer Service
1000 Ternes Dr.
Monroe, MI 48162
WARRANTY REGISTRATION:
Please complete your warranty registration to properly validate your product warranty registration.
Register your product online at: www.OnlineWarranty.net
