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WARRANTY
Backyard Play Systems warrants the following:
1. Every product is warranted from defects in workmanship and manufacturing for a period
of one year.
2. All hardware and non-wood components are warranted for three years. Except rope which
is warranted for one year.
3. Treated wood is warranted for the lifetime of your product. Backyard Play Systems will
replace treated wood which becomes structurally unfit due solely to damage caused by
fungal decay or termites.
4. Woodguard TM is warranted for ten years.
Backyard Play Systems will repair, replace or pay for the affected part at our discretion. In no
event shall Backyard Play Systems pay the cost of labor or installation or any other costs
related thereto.
Non-residential use of the system is prohibited and will void this warranty as the system is
designed for residential use only.
Conditions
The warranty is effective only when:
1. The unit has been erected in accordance with the assembly instructions.
2. The unit has been regularly and properly maintained and inspected.
3. The failure occurs when the unit is owned by the original purchaser.
4. This warranty is non-transferable
5. Backyard Play Systems has received a copy of your original proof of purchase with any
claims in writing.
6. Backyard Play Systems has had reasonable opportunity during the sixty (60) days
following the receipt of notification to inspect and verify the failure prior to
commencement of any repair work.
Wooden components may have imperfections such as checks and knots. These are natural
blemishes and imperfections which are inherent to wood. The imperfections not resulting in
structural failure are not covered under this warranty.
Requirements
To validate your warranty it is necessary fill out and mail in the enclosed warranty card. And
also to maintain and inspect your playset regularly. Regularly is defined as once per start and
end of season.
Claim Procedure
To make a claim under this warranty, you can either call 1-866-890-2211 or prepare a letter.
Please have ready the information below when you call or include the information in writing:
1. The model and size of the product.
2. A list of the part(s) for which the claim is made.
3. Proof of purchase of the Backyard Play Systems item, as shown on the original invoice.
4. Run Code, as listed on the enclosed warranty card.
Mail the above information to:
Backyard Play Systems
Attn: Customer Service
1000 Ternes Dr.
Monroe, MI 48162
